Senior Product Manager, PaymentsDublin, Ireland - Product Management

  • Dublin
  • Udemy
About this role As a Product Manager on the Risk & Payments team, you will oversee the product strategy and execution of a scalable, global risk and payments platform across Udemy’s marketplace and subscription products. This platform unlocks value for our learners, instructors, and strategic partners. You will work closely with engineers to break down complex problems, scope requirements, and create user stories, while also working with cross-functional teams like finance, marketing, design, and data science. You have deep experience developing platforms that support e-commerce; e.g., acceptance and disbursements, chargebacks and refunds, learner authentication, instructor verification, financial fraud.Our ideal candidate is passionate about online education and has led numerous, parallel projects to success, ideally in environments that require adept navigation of both internal needs and external processors. This candidate would also be personable, collaborative and flexible, with the drive to manage complexities across multiple stakeholder groups.The risk and payments team is focused on delivering an experience that supports our customers worldwide. We leverage our technical expertise and financial knowledge to reach, convert, and retain global consumers and businesses. What you'll be doing: Drive the development, prioritization and execution of the overall strategy of the global enterprise payments & risk platformBuild an in-depth understanding of our B2B customers, their payment needs, potential payments risk, systems, and financial controls, within a global regulatory environmentUncover, Identify & prioritize requirements which are driven by customer & stakeholder value creation and are market/competition informedDrive cross-functional collaboration to deliver successful products and/or featuresDefine, monitor, and measure key metrics and KPIs; incorporate learnings into product definition and development processInfluence team members to direct the course of our technical solutionsCollaborate with User Research experts to create the user research strategy (& roadmap) and support the execution of the same to uncover key user/customer insights that drive product strategy & executionCollaborate with UX Design experts to build efficient and effective enterprise payments & risk user experiences What you’ll have: 5+ years of product management experience, building scalable digital productsExperience in Product Led Growth, Enterprise SaaS billing & payments, global payments & riskPassion about the education space and the problems we are solving An experimentation mindset; a/b testing at scale across geographies and productsBA/BS in Computer Science or related technical fieldExperience collaborating across time zones (United States, Ireland, Turkiye)Ability to build trustworthy & mutually beneficial relationships with stakeholdersAbility to uncover the underlying needs & motivations of usersAbility to seek and apply creative solutions to random & tricky challenges Ability to communicate ideas well (through written & oral mediums) and to listen, understand & appreciate other ideas Nice to haves: Experience delivering products for two-sided marketplaces, platformsMBA with a focus on Marketing, Finance or Product Management We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!