Lead Customer Education Strategy & Operations (d/f/m)

The Role: How you'll make an impact at Personio This position can be office-based or fully remote from one of the following countries: Germany, Spain, Ireland, the Netherlands, or the UK. It’s time to bring your best and make your mark. Join Customer Experience at Personio, using your subject-matter expertise to build relationships with our customers and help them maximize their value every day. Together, we’re solving real problems for real people.In this role, you will act as the strategy & operations “right-hand” to our VP of Customer Education within our CX department, running and evolving your business unit through data insights, project management of critical initiatives and delivery of core business operations. Over time, you may also manage a team of business analysts.The Customer Education function includes multiple channels and programs that Personio uses to inform and connect our customers, yielding higher adoption, retention, and awareness of new products for our customers. Customer Education also aims to make the rest of our CX touchpoints more efficient by connecting with customers at scale and by connecting customers with each other.  Role Responsibilities: What you'll do Analytical Skills: Develop and support EDU dashboards to drive decision-making, answer business questions and guide investment using BI tools, spreadsheets and visualizations in partnership with data teamsStakeholder Management: Act as a right-hand partner to your business leader supporting strategy (including workshops), execution of key initiatives, day-to-day operations and ongoing analysisCommunication/Presentation: Regularly present to a variety of internal stakeholders on business performance and strategy and the Education team’s key releases, accomplishments, and upcoming road mapProgram/Project management: Support the team in executing key strategic initiatives and drive the ongoing planning and reporting cadences for the Education team, such as business reviews, reporting, and goal-settingLeadership: Over time, hire onboard and coach a team of business analysts supporting various CX functions Role Requirements: What you need to succeed 8+ years of Strategy & Operations experience or similar experience in a related field/industryExperience managing teams OR managing through influence with senior stakeholders in a fast-paced environmentComfort with analytical tools - excel, SQL, BI software, CRM, Data visualizationHave experience owning all stages of program and change management, from ideation and hypothesis testing through gaining executive buy-in and field execution.Extensive experience presenting to senior stakeholders (director +) Why Personio Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equityEnjoy 28 days of paid vacation, plus an additional day after 2 and 4 years (because we love what we do, but we also love vacation!)Make an impact on the environment and society with 2 (fully paid) Impact Days – one for an individual project of your choice and one for a company-wide initiativeReceive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCaresFind your best way to work with our office-led, remote-friendly PersonioFlex! Most teams offer a roughly 50% remote, 50% in-office working frameworkInvest in your development with an annual personal development budget to use on professional memberships, external certifications, conferences, and moreConnect with your fellow Personios at regular company and team events like All Company Culture Week and local year-end celebrationsEngage in a high-impact working environment with flat hierarchies and short decision-making processes About us Bring your best. Make your mark. We’re using technology to revolutionize the way HR operates so that we can transform the way millions of people experience work every day. We move fast, challenge the status quo, and support our people as they shape their careers.With over 10,000 customers and a team of 2,000 in eight offices around the world, now is the perfect time to join! We believe in hiring driven people who want to make an impact. So bring your best, and let’s build the future of HR technology together.Discover our Personio Principles, that guide our mindset, behaviours, and the ways we work together:Exceed Customer Expectations: We anticipate, prioritize, and solve for the needs of our customers.Deliver Exceptional Results: We dream big and move with urgency to make great things happen.Elevate One Another: We work together as trusted partners to amplify our collective impact.Care to Challenge: We care personally and challenge directly to unlock our full potential.Ignite Positive Momentum: We embrace the challenge with a positive mindset and celebrate our wins together.