Customer Support Representative (French)Playrix is the largest gaming company in Europe and is among the top 3 most successful mobile developers in the world. We have created such hit games as Gardenscapes, Fishdom, Manor Matters, Homescapes, Wildscapes, and Township, which have been downloaded more than 2 billion times. Over 100 million people play our games every month. We are currently seeking a dynamic Customer Support Representative based in Ireland. By joining us, you'll have the opportunity to assist and support the players of games enjoyed by millions of people worldwide.ApplyTasksBeing a go-to expert who provides tech support for our free-to-play mobile games’ multiple platforms (manage player tickets with the help of support engineers) Engaging with a global player base, offering technical advice and assistance Identifying, prioritizing, and swiftly resolving issues, collaborating with diverse departments such as production, QA, design, programming, legal, and marketing for seamless solutions Using your research skills to come up with solutions and enhance our support servicesRequirements Excellent communication skills in English, both verbal and written Excellent communication skills in French, both verbal and written A knack for swiftly grasping technical concepts and explaining them to users with different levels of technical expertise Experience playing mobile games is preferred Our Perks HealthcareWe reimburse online sessions with a psychologist and offer you and your children healthcare, including dental insurance and treatment for COVID-19. Work-life balanceWe offer a generous amount of paid vacation days and sick leave. In special circumstances, additional days off can be requested. Professional development and educationWe reimburse participation in relevant conferences and courses, and regularly conduct internal bootcamps. We also provide access to discounted English language courses. Entertainment and merchEvery year we hold hundreds of events around the world, including contests, sports challenges, parties, hackathons, and offline events for individual teams. FitnessWe support leading a healthy lifestyle and offer reimbursement for gym memberships, or fitness app subscriptions. Community involvementWe launch charity projects and support the initiatives of employees through our grant competition.

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