Bar Manager

Job Title: Bar Manager Welcome to The Great National Hotel Ballina, where excellence in hospitality meets dedication to service. We are currently seeking a dynamic individual to join our team as Bar Manager. If you are passionate about delivering exceptional guest experiences, adept at managing operations seamlessly, and thrive in a fast-paced environment, then this opportunity is for you. As a key member of our management team, you will play a crucial role in ensuring the highest standards of customer service and operational efficiency across all areas of our hotel. If you're ready to embark on a rewarding journey with us, where your skills and dedication are valued, we invite you to apply for the position of Duty/Bar Manager at Hotel Ballina. Main Purpose of Job: To assist the management team in ensuring the smooth operation of all areas of the hotel, maintaining the highest standards of customer service, and ensuring efficient and effective operation in all aspects. Key Responsibilities: O Support the management team to ensure the smooth running of hotel operations. O Collaborate with each department to deliver exceptional guest service consistently. O Address guest queries promptly and courteously, ensuring guest satisfaction. O Champion service excellence throughout the hotel. O Solicit and respond to guest feedback to enhance guest satisfaction and continuous improvement. O Maintain communication with all departments, working closely with department heads. O Ensure compliance with standard operating procedures and HACCP regulations. O Supervise and manage daily operations of service areas, ensuring adequate staffing and supervision. O Maintain cleanliness and hygiene standards, overseeing cleaning schedules. O Manage complaints and monitor their resolution, ensuring timely and professional responses. O Ensure proper cash handling procedures and adherence to company policies. O Manage bar inventory, conduct stock checks, and minimize waste. O Encourage upselling and cross-selling to maximize revenue. O Conduct staff training, performance appraisals, and disciplinary procedures as needed. O Collaborate with HR Manager on health and safety initiatives and maintain equipment/furniture. O Uphold personal hygiene and adhere to all company policies and Health & Safety regulations. Health & Safety Responsibilities: O Fulfill obligations under Health & Safety legislation and company policies. O Maintain tidy and safe work areas, reporting hazards or incidents promptly. O Participate in safety drills and training, promoting a culture of safety. O Be an active member of the Health & Safety Committee, attending meetings and reporting incidents promptly. Flexibility/Inter-changeability: O Be flexible and cooperative to ensure smooth hotel operations. O Be prepared to assist in various departments or duties as directed by management based on business needs. Qualifications and Experience: O Previous experience in a beverage managerial role within the hospitality industry preferred. O Strong leadership, communication, and problem-solving skills. O Knowledge of health and safety regulations and procedures. O Proficiency in cash handling and inventory management. O Ability to work well under pressure and adapt to changing circumstances. O Certification in food safety (HACCP) desirable. O Experience in Mixology and Wines preferable.