IT Infrastructure Lead

IT Infrastructure Lead - Ashbourne Role Overview:   As our IT Infrastructure Lead, you'll play a foundational role in shaping the future of our IT operations. Reporting directly to the Operations Director, you'll have the opportunity to build an ecosystem from the ground up, ensuring seamless integration of our IT infrastructure across all our locations. This is a pivotal role, offering significant growth opportunities as you'll be at the forefront of our technology-driven initiatives.  Key Responsibilities:   Act as the primary point of contact for all technology-related incidents and requests.  Ensure adherence to critical SLAs and deliver optimal solutions.  Provide system-level support across our operations, including installation, configuration, maintenance, and support.  Liaise with third-party vendors to ensure cost-effective and timely solutions.  Oversee and manage our diverse software platforms and IT infrastructure components.  Assess infrastructure changes and play a key role in change management governance.  Coordinate and travel between stores as necessary to ensure consistent IT experiences.  Must-Have Skills:   Proven experience in system administration, IT infrastructure, or similar roles.  Strong understanding of Active Directory, SAN Storage. In-depth knowledge of SAN Storage with a focus on designing and implementing failover clusters for enhanced data reliability and recovery., and virtualization (Hyper V/VMware).  Proficiency with diverse software platforms and IT infrastructure components.  Advanced skills in administering MS Office. Proficiency in Microsoft 365 administration and integration, ensuring seamless collaboration and productivity across all departments. Familiarity with complex Microsoft 365 deployments and management strategies will be critical as we expand our IT infrastructure. and Windows operating systems.  Knowledge of the ITIL Framework and ISO 20000.  Familiarity with creating and maintaining SOPs.  Experience with antivirus & EDR solutions and VPN administration.  Knowledge in IT projects management.  Nice-to-Have Skills:   Experience with Cloud solutions like AWS, Azure, and Digital Ocean.  Network management skills, including wiring, addressing Wi-Fi blackspots, and creating Visio diagrams.  Compensation & Benefits:   We offer a very competitive salary package that reflects the importance of this role.  Comprehensive benefits tailored to meet the needs of our employees.  Location & Work Model:   This position is based in our Ashbourne, Co. Meath office.  While regular travel between our stores will be required, we ensure it's well-coordinated and planned.  Standard working hours are 08:30 - 17:30. However, during implementation and project "go-live" phases, some additional hours may be required.  Growth & Reporting:   As a brand-new role within Choice, you'll have the unique opportunity to build and shape the IT infrastructure ecosystem.  Direct reporting to the Operations Director ensures that your contributions are recognized at the highest level.  Performance will be evaluated based on defined KPIs, ensuring clarity in expectations and growth.  Ideal Candidate Attributes:   A proactive approach, thriving under pressure.  Strong troubleshooting and communication skills.  Trustworthy, with the capability of working autonomously.  An innovative mindset, always looking for ways to improve and streamline processes.