Hotel Duty Manager

Druids Glen Hotel and Golf Resort is seeking to hire a Hotel Duty Manager to join the highly successful team in our Hotel operations. The hours involved will include both early and late shifts and will include mid-week and weekend work. The ideal candidate will have:          Minimum 2 years' experience in F&B Supervisory roles          Prior experience within a 5-star hotel          Organisational & planning skills          Creative & can engage well with the other team members & guests          Be able to adapt to change and work well under pressure   Key Duties:          To assist in the overall smooth operations of the hotel with focus in Food & Beverage but also assist Rooms departments.          To ensure appropriate levels of customer care are always delivered to our guests.          To assist other department managers in drawing up rosters on a weekly basis in line with business needs.          To hold daily team briefings in the department(s) to ensure effective communication.          To ensure a high level of hygiene throughout the department always          To ensure an appropriate and comprehensive customer feedback system is in operation and the results are reflected in services and training.          To provide support where necessary in all areas of the hotel.          To ensure a high level of security throughout the hotel through constant monitoring and taking appropriate preventative action.          To ensure we have a highly motivated team and all problems are resolved immediately.          To assist with staff induction, selection, recruitment and disciplining of the team in line with hotel policy.          To plan and always carry out training within the department to ensure consistency of the required standards.          To support & lead our meeting & events functions with focus on small to large meetings, sports teams & social events.          To check all closing procedures are completed by each department          To ensure all areas of the hotel are locked & secure.          To be fully conversant with and adhere to all rules and regulations of the hotel, with specific regard to:          Hygiene          Fire procedures          Health and safety at work          To attend training sessions as required          To assist in replying to any Guest Assistance correspondence as required. This is a fantastic opportunity for the right candidate to learn & develop in a busy 5 star operations with a great Food & Beverage team.   In return, we also offer excellent employee benefits including: Hotel B&B Discounts across the group. Discount on Bar & Restaurant Food in a sister property. Discount on Spa Products. Comp Golf Available on Druids Heath to all Neville Hotel Team Members. On-site Gym & One free Fitness Assessment. Promotion of bike to work scheme and other commuting to work incentives. Meals during shifts and free onsite tea/coffee. Provision of employee uniforms. Onsite Healthy Snacks. Wellbeing initiatives Opportunities for Career Progression. Employee Recognition Employee Referral Bonus Education & Training Assistance Access to Company Mentorship Programme   The success of any hotel comes, not with the decor and elaborate rooms, but from the friendliness and courtesy of the associates it employs. The success of Druids Glen Resort, we believe, depends on the commitment of each member of the team to practice teamwork, mutual respect, responsibility and professionalism.  If you have previous experience and would be interested in the opportunity of career advancement within a 5 Star property contact us today. Druids Glen is an equal opportunities employer.