Technical Services Engineer

  • Dublin
  • Mongodb
MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to help our customers to be successful with MongoDB.We are looking to speak to candidates who are based in Dublin for our hybrid working model.Cool things you’ll doYou'll be working alongside our largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on best practices in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - interfacing with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.What you needWe consider all candidates with an eye for those who are self-taught, insatiably curious, and multi-faceted.The ideal candidates should have strong technical experience in one (or more) of the following areas Systems administrationDistributed systemsNetwork AdministrationDatabase architecture and administrationApplication ArchitectureData architecture and designPerformance tuning and benchmarkingExtra bonus points if you have experience in one or more of Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, PHP, or Perl If you have an operations background, we prefer experience administering large-scale production environments, including hardware, operating systems (e.g. Linux, Windows), networks (including firewalls and load balancers), as well as cloud-based resources (e.g. AWS, Azure, Google Cloud Platform).It’s crucial for every candidate that they can check off all of these boxes Excellent communication skills, both written and verbalGenuine desire to help peopleUncontrollable urge to investigate and solve problems, with advanced diagnostic and troubleshooting skillsAbility to think on your feet, remain calm under pressure and solve problems in real-timeDesire and ability to rapidly learn a wide variety of new technical skillsStrong teamwork: willingness and ability to get help from team members when required, and the good judgment to know when to seek help