Helpdesk Coordinator

Securitas Technology Ireland are currently recruiting for a Helpdesk Coordinator based in Ballymount Dublin. Ballymount is accessible via public transport and there is also an onsite carpark Hours of work are Monday to Friday 9.00am to 5.30pm. Benefits Full-time contract of employment Opportunities for progression Sick pay scheme Pension scheme Christmas savings scheme Bicycle to work scheme Group Scheme (Discounted Website) 20 days holidays per year Substantial Maternity Leave top up payment Purpose of Role Provide customer support services to the business, ensuring customer service issues are dealt with in a timely manner and within Service Levels Interact with users via telephone and e-mail Work with other team members to ensure optimum call planning and engineer utilization   Key Challenges The ability to work independently and as part of a team, to multitask and to prioritize work The ability to adapt to new tasks and flexibility in approach to work Ability to multitask Main accountabilities Managing the helpdesk ensuring issues are logged and users kept up to date on their logged calls Liaise with all parties to ensure timely resolution of issues Support multiple customers and sites Work Planning for team of Engineers Other Requirements Good communicator, comfortable dealing with people at all levels of the organization Keen interest in developing expertise Skills & Experience Microsoft Outlook Microsoft Office Work Scheduling Vetting   Securitas Technology Ireland carries out Security Vetting on all employee who join the business. This is to protect our customers and our business and to demonstrate our compliance in line with the security industry standard PSA 74:2019. Our vetting is carried out by a third party and is in line with current industry requirements. In submitting an application to Securitas Technology Ireland, you are declaring that there is no reason why you would not satisfy these vetting checks if you were successful and offered a role. To include specific contractual arrangements in place with current and future customers that you agree to be subject to these additional vetting stipulations, and those as stated above. If you are interested in applying for this role please complete your details in full and forward on your c.v. for selection. Securitas is an equal opportunities Employer Securitas PSA Licence : 00352 Website:  https://www.securitas.ie/ Available jobs:  https://www.securitas.ie/careers/available-jobs/ Benefits at Securitas:  https://www.securitas.ie/careers/benefits-at-securitas/ Securitas Integrity Line:  https://www.securitas.ie/sustainability/securitas-integrity-line/