.. policy and absence policies, using correct notification methods (to a direct supervisor). Holidays should be pre-approved before booking Multi-tasking - the ability to focus on more than one thing at a time is important as food needs to be prepared in a timely manner. An example of this is keeping an .. read more
Every day we send thousands of people home 10 minutes early by taking the hassle out of their companies spend with magical features. We are looking for a passionate and customer-focused individual to join our Support and Success department as a Customer Success Representative. As a Customer Success Representative, you will play a crucial role in ensuring our customers have a positive experience with our product and services.The Role Build strong relationships with customers, understanding their needs and providing solutions to ensure their success with our product. Proactively engage with customers to provide product demonstrations, training, and support. Identify opportunities for upselling and cross-selling our products and services to existing customers. Collaborate with internal teams to resolve customer issues and ensure timely resolution. Collect and analyse customer feedback to identify trends and areas for improvement.Take responsibility for customers in the North American time zones. The Profile Prior experience in a customer-facing role, preferably in a software or technology company supporting finance teams. Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Ability to work independently and as part of a team. Passion for delivering exceptional customer service.At ProcurementExpress.com, we hire based on values, not skills. The values we share are ... Don’t Let Anybody Fail: This is our way of describing how we value open, frank feedback in all directions. We coach one-another to success and are never afraid to offer or receive feedback with that aim in mind. It is especially important because we are a multicultural team and transparent communication is needed.Don’t Be An Ars*hole: Many companies describe this as ‘be kind’ or ‘have empathy’. Our slightly saltier interpretation is aimed at making sure that while we value transparent communication, at all times we aim to retain empathy in all things with all people. We are here to do great work as a team. Check your ego at the door.Wow The Customer: This is the most cliched of our values and it is used across hundreds of company value statements. We, however, mean it in a very specific way. Our goal is to bring a magical experience to our customers. Our marketing team focuses on finding prospects who are drowning in paperwork and risk. Our sales team then aims to literally make these people say ‘wow’ when we see some of the magical features that can save hours and hours of manual effort. Our engineers and product managers prioritise what we build on whether or not we can really achieve this wow-factor for our customers.Relentless Improvement: The book ‘Happier’ describes the secret to happiness as a mix of hedonism and goal setting. Neither alone are sufficient to a contented life. Technology is constantly changing and improving, which is why we love it. Training and development are core to our beliefs and we provide generous training budgets to help our entire team to move forward, learn and find their next challenge.Play To Win: While our goal is to make hassle-free purchasing a reality for our customers, we are aware of and honour the fact that we are not the only way to do it. We compete for our customers’ business and every part of our organisation measures itself against the best standards of their disciplines to make sure we are ready to win.When applying for the role, be sure to tell us about which of these values resonate most, and which one gives your pause for thought. If you are passionate about customer success and want to be part of a dynamic and innovative team, we would love to hear from you. Apply now to join ProcurementExpress.com as a Customer Success Representative! Thank you for considering ProcurementExpress.com for your career. We appreciate your interest in the Customer Success Rep role in our Support and Success department. To ensure a successful application process, please review the following job requirements: Minimum of 2 years of experience in a customer-facing role, preferably in a B2B SaaS, software or technology company. Excellent communication skills, both written and verbal, with the ability to effectively communicate technical concepts to non-technical users. Strong problem-solving skills and the ability to think critically to resolve customer issues and provide solutions. Proven track record of delivering exceptional customer service and building strong relationships with clients. Ability to work independently and as part of a team, with a strong sense of accountability and ownership. Proficiency in using customer support software and tools, such as helpdesk systems and CRM platforms - HubSpot, Zendesk, Jira Experience in conducting product demonstrations and training sessions for customers is a plus. Flexibility to adapt to changing priorities and handle multiple tasks simultaneously. Strong organizational and time management skills, with the ability to prioritize and meet deadlines. A passion for customer success and a desire to continuously learn and improve.If you meet the above requirements and are excited about joining our team, we encourage you to submit your application. However, if you do not possess the necessary qualifications, we kindly request that you explore other opportunities that align more closely with your skills and experience. Thank you again for considering ProcurementExpress.com. We wish you the best of luck in your job search.