Change Management Senior Business Analyst - Fixed Contract

  • Dublin
  • Brown Brothers Harriman
At BBH we value diverse backgrounds, so if your experience looks a little different from what we've outlined and you think you can bring value to the role, we will still welcome your application!What You Can Expect At BBH:If you join BBH you will find a collaborative environment that enables you to step outside your role to add value wherever you can. You will have direct access to clients, information and experts across all business areas around the world. BBH will provide you with opportunities to grow your expertise, take on new challenges, and reinvent yourself—without leaving the firm. We encourage a culture of inclusion that values each employee’s unique perspective. We provide a high-quality benefits program emphasizing good health, financial security, and peace of mind. Ultimately we want you to have rewarding work with the flexibility to enjoy personal and family experiences at every career stage. Our BBH Cares program offers volunteer opportunities to give back to your community and help transform the lives of others.The candidate will work as part of a team providing day-to-day client service and technology support to the Investor Services client base. The candidate will be a self-starter who demonstrates a combination of excellent problem solving, organization and client servicing skills. The ideal candidate will have good technical skills, have some project management experience, and be able to handle multiple tasks at once. The candidate will anticipate and respond to client issues, questions, requests and work to create operational efficiencies. RESPONSIBILITIES:Demonstrate solid problem-solving skills, superior client service and relationship management skills; Escalate issues as appropriate;Support and respond to client inquiries/problems. Devise creative solutions when confronted with new and unique issues and client service challenges. Adjust quickly to changes in market practice, client needs, and/or organizational structures. Stay focused amidst ambiguity or reprioritizations. Handle challenging clients and requests. Make suggestions to improve client service.Work closely with members in project team or individually. Will have frequent interaction with members of other user groups within the CM Business Unit, Investor Services, Systems, and business units outside Investor Services. Will have, direct contact with internal and external clients.Effectively communicate statuses, issues, and other pertinent information to team members, external clients, and systems colleaguesCoordinate testing efforts for clients requests. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:High level of customer service and support including exceeding the expectations of both internal and external clients. Knowledge of Managed File Transfer and SWIFT helpfulStrong communication skills, both oral and written. Communicate concisely and with clarity, regardless of form. Strong listening, analytical, and negotiation skills, with close attention to detail. Strong problem-solving and analytical skills. Solves difficult problems with effective solutions. Asks good questions and looks beyond the obvious. Strong attention to detail and accuracyAbility to work independently but also demonstrates teamwork. Understanding of project management principles, practices, techniques, and tools including planning, facilitation, organization, and motivation. Excellent organizational skills Understanding and appreciation of business concepts and requirements as applicable to a multi-faceted financial services organization. Ability to grasp and master new skills quickly.Fixed term contract: 12 months