Collections Specialist

WHAT WE ARE LOOKING FOR:We are seeking a motivated and experienced Collections Specialist to join our team. The Collections Specialist will play a key role in managing and recovering outstanding debts owed to the company. The ideal candidate should possess strong communication and negotiation skills, along with a customer-centric approach to debt collection.ESSENTIAL DUTIES AND RESPONSIBILITIES:Debt Collection: Initiate contact with customers who have outstanding balances to negotiate and collect payments.Communication: Communicate with customers via phone, email, or written correspondence to discuss payment options and resolve outstanding issues.Record Keeping: Maintain accurate and up-to-date records of customer interactions, payment arrangements, and any other relevant information.Negotiation: Negotiate payment plans and settlements with customers while considering the company's policies and financial goals.Problem Resolution: Address and resolve customer inquiries or disputes related to billing, payments, and account discrepancies.Documentation: Prepare and send collection letters, statements, and other necessary documentation to customers.Adherence to Regulations: Ensure compliance with relevant debt collection laws and regulations to avoid legal issues.Reporting: Generate and analyse reports on the status of outstanding debts, collection efforts, and other relevant metrics.Customer Service: Provide excellent customer service while being firm and persistent in the collection process.WHAT YOU’LL BRING:Minimum 2-3 years’ experience in collections executionUtilizing Collection tool (GetPaid or other App)Clear experience in the fundamentals of a collection process: Calls, emails, escalations, dispute management & documentationIncludes managing a book of business that can range from larger accounts down to medium/small size accounts and experience on strategies and processes to secure cash. Comfortable with call/contact metrics + Financial & Operational metrics (Cash, AGED AR, 90+, dispute identification & resolution intervals)Customer relationship skills (internal or external)High energy/positive attitude