Customer Onboarding Specialist, EMEA

What your team does:Our Customer Success team is hyper-focused on providing exceptional onboarding and customer experience through our customers lifecycles. We are a dedicated team who enjoy what we do and are serious about truly making a positive impact on our customers businesses.What you'll work on:Conduct daily live strategy and training sessions, engaging attendees with internal tools such as Zoom video, CSAT and Salesforce;Identify what would indicate a customers first value and drive towards achieving it to ensure the customer is set up to realise Clios total value for their firm;Take complete responsibility for your ownership window as part of a customers entire Clio lifecycle, including setting customers up successfully for post-ownership window;Work closely with Sales and Customer Enablement to ensure a smooth and enjoyable transition into adopting our product as quickly and effectively as possible;Manage multiple client cases at a time with strict observance of associated tasks and deadlines (as defined by the department);Own customer account health with Clios suite of products, mitigating risk through proactive churn prevention;Be confident, articulate, and sensitive to the needs of customers and internal partners;Contribute regularly to our customer-facing knowledge base [Help Centre];Partner with other members of the Customer Success, Customer Enablement and Tech Esc teams to develop processes around the design, development, extraction and training activities;Gain an expert understanding of and stay up to date with Clios suite of products and common workflows as well as industry best practices based on our clients area of law;And other duties as required.​What you may have:Healthy customer obsession and focus on delivering exceptional client experience.Proactive mindset, constantly thinking outside the box to employ creative solutions where appropriate.Effortless communication skills, confident and sensitive to the needs of customers (internal and external) of all abilities.Comfort and confidence facilitating in person live sessions through Zoom.Serious bonus points if you have:Experience with Salesforce or other SaaS tools.Experience working with API-driven applications.Proven track record in a dynamic startup environment.Bachelors degree or equivalent experience.​Why ClioGenerous compensation plans including a bi-annual salary review process Pension Matching programHealth Insurance and Dental cover including paid cover for dependantsClios Flex Paid Time Off Policy means there is no pre-set limit to the amount of time you are able to take during any calendar year!Paid Parental Leave for mothers and fathers Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office min. once per week on our Anchor Day. Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 yearsEducational and learning stipend;Employee Assistance ProgrammeWe provide Macbooks as standard and any other tools you require to do your best work along with a generous allowance to create your perfect home office environmentThe chance to do work that matters on a product that . This is the place for driven people who want to make their mark;The freedom to choose your own path (and change it) to build a meaningful career that works for you, with the support of your leaders;