Reservations Agent

  • Killarney
  • The Brehon Hotel E
A fantastic opportunity has opened to join our Reservations Department, you will be an integral part of a dynamic, fun and guest focused team in one of Irelands leading 4* luxury hotels. You will be the first impression for many of our guests! Keys Role responsibilities You will be responsible for dealing with all enquiries both phone, web & email in an efficient, friendly and professional manner. To proactively sell bedrooms at the best rate possible, ensuring that all opportunities to achieve secondary sales e.g. upgrades, dinner, spa etc are maximized. To answer the switchboard, directing calls appropriately, dealing with any queries that may arise Go through all the bookings for the future dates ensuring all provisional bookings are chased Make outbound calls to guests to ensure all details are correct, obtain further information regarding booking times and assist with any other queries they may have. To liaise with travel agents and tour operators on both individual & group bookings, including chasing up on rooming lists & payment.    The ideal candidate for the Reservations Agent position should: Enthusiastic, revenue driven with high attention to detail Be able to plan & organise daily / weekly / monthly duties Great customer service skills Have a good understanding of the reservations process Have the ability to maintain relationships with both internal and external customers Be efficient and have professional communication skills Proficient in MS office systems and other hotel software systems  Experience with Guestline is an advantage but not essential What Can We Offer You? We Offer Year Round Employment Opportunities for Professional Development & Growth Lunch, Tea & Coffee Available On Duty Employee Recognition Scheme such as Employee of the Month & Feel Good Fridays Employee Referral Bonus Rewards for Years of Service Flexible Schedule We look forward to hearing from you!