.. required e.g. for training purposes, etc. Therefore, a full clean current driver's licence, use of own vehicle for work purposes, and willingness to .. (HIQA) Standards as they apply to the role for example, Standards for Healthcare, National Standards for the Prevention and Control of Healthcare Associated .. read more
We are currently recruiting for a full time Reservations Agent to join our team at Dromoland Castle Hotel. As a Reservations Agent you will be the first point of contact for our guests, offering them information, answering their queries and assisting with bookings in a warm friendly and courteous manner. Working schedule is from Monday to Sunday and working shifts vary, however, due to the nature of our business, flexibility is required. Overview of the Role: Answering all reservation enquires via telephone, on-line and third-party websites. Achieving the best possible room rate and ensuring that budgets are adhered to and sales targets are met. Handling all guest queries in a helpful and timely manner. Updating of the reservation system daily. Generating daily, weekly, and monthly reports. Working with Senior Management/Sales Team in maximising Revenue by practising strong yield management. Full training will be provided. The Ideal Candidate: Have high literacy in computer skills, previous experience using Opera Cloud would be an advantage. Possess excellent communication skills and be highly organised. Must be a fluent English speaker. Must have a minimum of 2 years' experience in customer service and or hotel industry. Motivations: Excellent benefits package with the role including but not limited to: Free Leisure Centre Access after 6 months Pension Scheme after 6 months Sick Pay after 6 months Wellness Programme Competitive Salary Terms & Conditions apply
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