.. and implementation of the strategy, aligned to Distribution Channels, Retail and Group Strategy and drive the operational efficiency of the county. .. within communities across the county and build new relationships and networks. What will make you stand out? The successful candidate will have previous .. read more
- Company Location: Anantara The Marker Dublin
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
Job DescriptionManagement responsibilities:
- To ensure the hotel achieves the Leading Hotels of the World Quality Assurance targets and that the highest standards of luxury and quality are delivered consistently to our guests.
- To carry out departmental audits to ensure LHQA is achieved by all team members.
- To ensure that the Hotel’s Vision & Mission statement is communicated to the team.
- To ensure that areas of responsibility are clean and well maintained.
- To ensure that the ambiance in departments (lights, music, and temperature) is controlled.
- To report defective materials and equipment to the appropriate departments.
- Ensure that all new initiatives are implemented in the agreed time frame.
- To ensure that personal objectives are set and achieved on a yearly basis.
- To attend meetings as required.
- To ensure there is always management presence in all departments.
- To ensure a consistently high level of security is well maintained throughout the Hotel.
- To ensure guest feedback is acted upon in a timely manner ensuring the relevant people are informed and that all necessary action is taken to prevent reoccurrences.
- To monitor all purchasing and costs in the department and to ensure that spending is in line with budgets and in line with purchasing procedures.
- To ensure departmental sales are achieved in line with the hotel budget
- To accept a flexible work schedule necessary for uninterrupted service to Hotel guests and to maintain flexibility within teams.
- To provide support where necessary in other areas of the Hotel.
- To comply with the hotel's cash handling procedures and ensure that all team members are trained accordingly.
- Drives business results through revenue growth and cost savings efficiency.
People
- To assist in the recruitment and selection of team members
- To appraise all team members in accordance with the agreed appraisal procedure.
- To ensure that all team members comply with the employee handbook.
- To manage the Timepoint System for relevant departments.
- To ensure holidays, bank holidays, and lieu time are managed for all team members.
- To ensure departmental daily briefings are carried out at relevant times.
- To chair monthly departmental meetings and ensure team members attend General Team Meetings and ECCM when required.
- To ensure that all team members are rostered in accordance with the Organisation of Working Time Act
- To ensure that all team members adhere to the hotel’s grooming procedures.
- To identify and develop key team members and develop a succession plan in conjunction with Human Resources
- To train all team members to have full knowledge and understanding of the Leading Hotels of the World Quality Assurance targets and that the highest standards of quality are delivered consistently to our guests.
Fire, Health & Safety
- To have a full understanding of Fire and Emergency procedures.
- To have a full understanding of Health & Safety regulations and carry out risk assessments in own department
- To ensure that the hotel is compliant with all Food Safety regulations
- To ensure all accidents and incidents are investigated and reported in accordance with the hotel’s accident/ incident reporting procedure.
- To support the hotel’s Environmental policy by complying with waste management and monitory energy efficiency.
Specific Duties
- To oversee the planning, implementing, and coordinating of operational requirements for events.
- To assist in implementing and enforcing standards and procedures.
- To work with other departments in the development and implementation of event revenue opportunities.
- To anticipate any operational issues to ensure customer satisfaction.
- To handle assigned events once handed over from the Sales and Events team.
- To effectively communicate with all departmental members.
- To be highly organised and willing to take on additional tasks.
- To have attention to detail and a dedication to success.
- To ensure positive experiences for clients, guests, and suppliers alike.
- To create unique and memorable experiences.
- To maintain equipment control from the likes of chairs and tables to AV ( Audio Visual).
- To be self-motivated and sets a positive example for employees through their attitude and performance.
- To demonstrates high levels of energy, enthusiasm, and professionalism.
- To encourage the team towards the hotel and individual objectives and aims.
- To show concern for their team members and interacts with them in a positive manner.
- To provide a great work environment and treat each other with dignity and respect and embrace diversity (TEAM).
- To demonstrate strong leadership skills and regularly show an ability to adjust their approach to deal with different people and situations.
- To communicate in a structured and effective manner with their team
- To build and sustains effective relationships with employees and customers
- To motivate, inspire, and empower others to improve their performance
- To be fully knowledgeable and compliant with the Leading Hotels of the World LQA program.
What do we have to offer you:
- Premium rates for Sunday work
- Refer a Friend program - €500 bonus for a referral of your friend or acquaintance for a vacancy in The Marker or another hotel of NH Hotel Group
- Excellent Room Employee Rates in over 350 NH properties worldwide
- Access to the NH eLearning platform
- Increased holiday entitlement for long service employees
- Meals whilst on duty in our employee restaurant
- Employee Recognition Awards
- Employee Assistance Program - mental health and wellbeing support
- Complimentary provision and laundry of uniforms #J-18808-Ljbffr