IT Support Technician

We are hiring! Circet Ireland is looking for an experienced IT Support Technician to join our team. Working with Circet Circet Ireland & UK (Formerly KN Group) have built an ever-growing portfolio of specialist services. We are leading providers to the Telecommunications, Transport Infrastructure and Power Sectors in Ireland and the UK. We are driven to be innovative and proactive in delivering solutions that meet our client’s expectations while not losing sight of their changing requirements. With over 4000 employees across Ireland & UK we continue to bring people together to make this happen. Responsibilities include but are not limited to: * Installation & configuration of a company’s computer hardware operating systems and applications * Maintenance and monitoring of computer networks and systems * Controlling time management * Help define project scope, goals and deliverables * Logging the queries of customers and employees * Analysis of call logs in order to discover any underlying issues or trends * Diagnosing and solving hardware or software faults * Testing and evaluating new technology * Managing reports and necessary documentation * Responding to calls in a timely fashion * Following instructions, either written or in diagram form, in order to set up a system or fix a fault Knowledge & Skills Requirements: * Excellent problem-solving skills * The capacity to work well within a team * Attention to detail, logical thinking * Expert knowledge in how operating systems and software works * Interpersonal skills as you will regularly be in contact with colleagues and/or customers * The ability to prioritise your workload * The capacity to clearly explain a technical problem to a customer/colleague * Degree in one of the following would be preferred: Business IT, Project Management, Business Systems Engineering, Software Engineering, Internet Engineering, Computer Software Development, Computer Networking and Hardware or Computer Science Why work in Circet? * Be part of a company that encourages involvement, diversity and inclusion * Be part of a company that nurtures excellence and develops leaders * Be part of a company that encourages personal development and career progression through our further education programme, mentoring programme and pathway programme * Be part of a company that is dedicated to making a difference through our Corporate Social Responsibility * You will get a competitive salary and a benefits package which includes 25 days annual leave per annum, life assurance, access to Employee Assistance Programmes and access to career developmental opportunities Circet UK is an inclusive organisation and welcomes all applications. Our mission is to create a workforce that consists of individuals with talent, skills and potential across all areas of our business. We celebrate diversity and we are committed to creating an inclusive environment for all employees.