** - Customer Service, Park West, 30K+Bonus.

We are currently looking to recruit a Customer Service Agent for our well-established, fast-growing client based in Park West. The role offers a 30,000 salary as well as a 2,000 bonus with a clearly defined career progression plan in place. About the role: Handle a variety of customer queries received via telephone and email to support a variety of product and service offerings. You will have the opportunity to be involved in the development of an established, high-performing centralised team and share your insights and experience to continuously improve the quality of their customer care delivery. There is also a clear progression plan so you know what you need to do to move your career to the next level. Responsibilities : Handle customer booking enquiries and queries received via multiple channels, across a variety of product offerings and services for customers. Understand and respond to customer needs and ensure that the response is dealt with appropriately to exceed customers expectations, delivering high-quality customer service. Be a customer advocate for driving change which enhances customer experience in every interaction. Work as part of a dynamic and continuously evolving team and support the team to meet their daily standards. Display personal ownership in handling all customer queries, connecting with other individuals across the company, and using all available resources. Knowledge and skills: We are looking for highly motivated and passionate people. Customer service experience, preferably in a contact centre environment, would be ideal, but were determined to find the right people, whatever their background. aptitude both in listening to and understanding a customers needs and skilfully communicating in a professional and personable manner. You should be confident and adept at working in a changing environment and identifying additional services which may add value and support. We like people with good, proven experience, but we value the right attitude and commitment above all else. Critical Skills: Customer & quality focused Excellent communicator Attention to detail Critical thinking Pro-active approach Change Management Flexibility to learn new skills Strong team player Problem-solving Package : 30,000/year 2,000 performance bonus 20 annual leave days a year Set progression pathway (title, salary and bonus increases) 39 hour week Monday - Friday 8:30am 5pm