IT Support

About Kepak: Kepak Group is an Irish company and one of Europe’s leading meat processors. Kepak have a portfolio of market leading brands including Rustlers, Big Al’s, John Stone, Stript Snacks and Celtic Beef. At Kepak, our ambition to grow as a business is equalled only by our ambition to grow the careers and personal satisfaction of our people.   Role purpose: If you are a proactive IT professional with a passion for providing exceptional support and ensuring the smooth operation of IT systems within a factory environment, we encourage you to apply for this position. Join our team and contribute to the success of our operations through your technical expertise and problem-solving skills.   What to expect in the job? Provide technical support: Offer prompt and efficient troubleshooting, problem resolution, and technical assistance to all staff regarding IT systems, software, and hardware. Maintain and repair IT infrastructure: Install, configure, and maintain computer systems, servers, network equipment, and peripherals such as printers and scanners, switches, Access points etc User account management: Create and manage user accounts, permissions, and access rights for staff across various systems, ensuring security and compliance with company policies. IT inventory management: Maintain an accurate inventory of IT equipment, including tracking software licenses, conducting regular audits, and coordinating with vendors for repairs and replacements. Network administration: Technical lead in managing Cork’s local area network (LAN), ensuring proper connectivity, security, and performance – including VLAN’s, Aruba Central, Meraki WiFi setups.  Sophos XG Firewall administration advantageous. Software support: Install, configure, and provide support for factory-specific software applications used across the production environment. Documentation and training: Develop and update technical documentation, guidelines, and standard operating procedures for IT systems and train staff on their usage. Working as part of a larger group wide team, you will work to both individual and group targets. Stay up-to-date with technology trends: Keep abreast of emerging technologies and industry best practices to recommend improvements and upgrades to the factory's IT infrastructure. Requirements What we need from you? Bachelor's degree in Computer Science, Information Technology, or a related field is preferred. Proven experience working as an IT Support Technician in a manufacturing or industrial environment is highly desirable. VMWare/Hyper-V/Veeam: A good understanding of VMWare virtualisation and experience with Veeam backup and replication a must.  Hyper-V advantageous. Proficient in troubleshooting and resolving hardware and software issues. Familiarity with Windows operating systems, networking concepts, and server administration. Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users. Strong interpersonal skills to provide friendly and effective customer support. A systematic and analytical approach to problem-solving, with the ability to identify root causes and implement effective solutions in a timely manner. Demonstrated ability to manage multiple tasks and prioritize work effectively to meet deadlines. Ability to work in a fast-paced, dynamic environment and quickly adapt to changing priorities and technologies. Meticulous attention to detail to ensure accurate data management, system configurations, and user setups. Role will include a portion of out of hours support – normally 1 week in every 3 weeks. Benefits What can we offer you? Cash sales on company produce available Permanent contract On call allowance Employee discount platform Pension scheme Discounted health insurance Company phone Company laptop Subsidised canteen Free parking Flexibility of holiday planning   Note: This factory is located in an area that is not easily accessible by public transport. Connect with Kepak:  LinkedIn | Twitter |  Facebook