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Main purpose of the role: Ensure the caf operates efficiently and effectively and provide our customers with the very best customer service at all times. The ideal candidate will have/be:- Previous experience in the hospitality sector (caf, restaurant, hotel) an advantage;- Barista experience is desirable but not essential;- Excellent communication skills;- Previous customer service experience is an advantage;- Passion for food, coffee and ability to inspire customers; Main duties:- Actively live SuperValu brand-values i.e. Genuine, Passion for Food, Vibrant, Committed, Innovative and Imaginative;- Always ensure that customer satisfaction is the number one priority by greeting each customer as if it`s their first visit to the caf and consistently deliver an exceptional service;- Adhere to all standards required including the policies, procedures, instructions and guidelines set out for the caf;- Assist customers to improve their knowledge of our food and beverages;- Deal with all customer queries efficiently, professionally and in line with store/caf policy;- Merchandise and present the caf to the highest standard at all time and in accordance with relevant guidelines;- Ensure that all areas of the caf/your area are kept clean and tidy to the required food safety standards.
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