Jo Malone London, Assistant Counter Manager, Full Time, Permanent

GET TO KNOW USJo Malone in Brown Thomas Grafton Street Dublin are currently looking for an Assistant Counter Manager to join their team on a full-time permanent basis. At Jo Malone London, bringing the brand’s generosity to life within our boutiques through exceptional customer service is paramount. Fragrant fun, curiosity and kindness are key.In this role you will truly be the most with the most, entertaining visitors from across the globe and showcasing The World of Jo Malone London to our customers, global colleagues, and corporate clients and media contacts.Creativity in our day to day.From the signature Hand and Arm massage to hosting wedding consultations where you will help bottle some of their most precious memories. From floral crown to graffiti artists, chocolate tasting and cocktail mast classes, our services and events are the talk of the town.The primary responsibility is to provide outstanding customer service to each customer and to deliver on service goals.Other responsibilities include, but not limited to, maintaining the store environment, operations, assisting with opening and closing of the Boutique and housekeeping duties. The Stylist will understand their individual sales and service goals.KNOW THE ROLE Deliver exceptional customer serviceMaximise sales performance and productivityTeam managementCommunicate effectivelyBuild collaborative relationshipsCreate, organise and execute in store eventsEffectively manage stock and inventoryMaintain high VM standards and work environmentComplete any administrative tasks to a high standard and in a timely mannerConfident to use all online learning tools and reporting systemsEngage in all internal platformsTo be aware of competitor activity and to drive an omni-channel approach KNOW WHAT WE'RE LOOKING FOR The ideal candidate will be warm, kind and friendly, love to help with a ‘can-do’ attitude.Will have a passion for service and storytelling whilst being adaptable and versatile. Will be gracious, intelligent, smart and have a groomed, clean and crisp image.Proven retail management/assistant retail management experienceThe ability to provide inspirational, authentic and personalized customer servicePrevious business planning experience including setting sales and customer service targets, sales analysis and staff schedulingPrevious retail operations experience including inventory and facilities management and cash reconciliationProven track record of leading a team to achieve sales and customer service targetExperience of creating and executing in-store eventsAbility to work retail hours including days, nights, weekends and special events in a fast-paced work environmentApplicants must be able to provide proof of right to live and work in the country if invited to attend for interview KNOW HOW WE WORKWe Drive Creativity and Innovation: Creativity runs through our veins and fuels everything we do. We are an enterprising team that thinks outside the box to bring new ideas to life and to create unrivalled experiences designed for our customers and our world. Fostering a culture of innovation, we keep ahead of the rest while growing sustainably.We Go Above and Beyond: As agents of change within our industry we set the standard, always leading, never imitating. We love to go where others haven't and thrive on sharing our knowledge and expertise. We work to surpass expectations, inspiring everyone who comes in to contact with our brands.We Do the Right Thing:We respect our world and everyone we interact with. Acting with decency, honesty and transparency, we strive to ensure that everything we contemplate or do, contributes to a sustainable future. Embracing diversity and inclusivity we build trust among our customers, partners, communities and with each other