Fachinformatiker/in Systemintegration, 2nd-Level-Supporter/in

  • Dublin
  • Bitma Solutions Gmbh
Backup, Firewalls, Netzwerkadministration, Storage, 2nd-Level-Support, 1st-Level-Support, Virtualisierung, Microsoft Exchange, IT, Active Directory, Server-Betriebssysteme, VMware, Sophos, Hardware, Microsoft Windows IT is our destiny, process optimization our mission Since 2005, our lifeblood has been poured into digital solutions to simplify communication and speed up processes for companies in a wide range of industries. That's why we are always one step ahead when it comes to IT - and set trends instead of just complying with them. As unique as people are, so are companies. It is important to us to create customized solutions for our customers. Taking resolute steps forward together into the working world of tomorrow, having open ears for all concerns - for us and our customers, we work with expertise, not experimentation. Team Leader 1st-& 2nd-Level Support (m/f/d) Start: immediately Place of work: Erlangen and / or home office Team: Task Force Your Mission: You coordinate, organize and process customer inquiries in close coordination with your team on your own responsibility. Through a broad range of topics, you face a wide variety of challenges in IT every day. In doing so, the continuous development of the individual team members is just as important to you as the timely and efficient processing of customer requests, as well as a satisfied customer after completion itself. Your tasks: You will lead a young, motivated and eager to learn 5-person team You are responsible for their further development You plan and control the diverse team tasks You contribute with your know-how to process optimization and are available as a competent contact person for questions within your team You actively support the task force with your expertise in 1st as well as in 2nd level support You thereby advise our customers on the acquisition of hardware (workstation equipment, infrastructure) You install and configure hardware and software You definitely bring: You are trained as an IT specialist for system integration or have a comparable education with several years of work experience and already have some leadership experience You have experience in the areas of Windows server operating systems, Active Directory, Microsoft Exchange, storage systems, server virtualization (VMware). You know your way around the topics of network administration, data backup and firewall (Sophos) You bring empathy and self-management with you You like to share your knowledge and experience with the team You are characterized by your willingness to communicate and customer orientation You remain calm and solution-oriented even in critical situations Hard facts - this is what awaits you: Culture: We live the "you" culture at all levels and have an open ear for you in all matters. This includes short decision-making processes and cooperative collaboration at eye level. Actively participate! Exciting work environment: we offer you an exciting and varied job in a successful and growth-oriented company. Well-known customers from the Germany-wide pharmacy world are waiting for your expertise. Flexible working hours: We offer a 36-hour week in flexible models. Whether you work from the home office or with us in the office in the countryside remains your decision. Transportation: We are located on the outskirts of Erlangen directly at the Wiesengrund: only 15 minutes walk from the main train station or 5 minutes from the nearest bus stop. The exit of the A73 is also not far away. Mobility: we see mobility as freedom: company car or train ticket, depending on your taste. Modern equipment: We offer modern (home office) work equipment according to your needs. As IT professionals, we know our way around. Family-friendly: We support with a childcare allowance. In addition, we like to get to know your family at one of our company outings. Your dog, of course, you may also introduce us and bring to the office. Further development: we would like to invest in you and your strengths for a long-term cooperation: A structured induction by experienced colleagues is the key. After that, we offer further training and development opportunities for you. Of course: we think free drinks, such as water and coffee are just as natural as a company pension plan. Let's mention here again anyway. Even as a young professional in IT, I have the opportunity at bITma to contribute and learn a lot every day. The support and helpfulness of all team members is always super! It's a wonderful feeling to have arrived and to have a boss who stands behind his team. Maike Großkraumbach - Team Member You still have questions? If there are still questions, then please do not hesitate and get in touch! Either by phone at 09131 / 6166590 or by email. Glad to read or hear from you. bITma solutions Ltd. Contact person: Tina Maier Pomeranian Street 8 91052 Erlangen E-mail: personal@bitma.de Homepage: www.bitma.de