Client Services Executive (m/w/d)

Job Title: Client Services Executive (m/w/d)Location: Dusseldorf, GermanyJob Type: Full-timeSalary: €35,000 DOE About the Role:As a Client Services Executive, you will play a crucial role in fostering positive relationships with our valued property owners. Your primary responsibility will be to ensure a high level of customer satisfaction by addressing client inquiries, providing proactive communication, and implementing effective solutions to meet their unique needs.Key Responsibilities: Client Communication: Serve as the main point of contact for clients, addressing inquiries, concerns, and feedback promptly and professionally.Relationship Building: Cultivate strong and lasting relationships with clients, understanding their goals and objectives to tailor our services accordingly.Problem Resolution: Collaborate with internal teams to address and resolve client issues, ensuring a smooth and efficient resolution process.Proactive Engagement: Anticipate client needs and provide proactive communication on market trends, property performance, and other relevant updates.Policy Education: Educate clients on relevant policies, procedures, and industry best practices to ensure compliance and mutual understanding.Feedback Collection: Gather feedback from clients to continuously improve our services and identify areas for enhancement. Requirements: Customer-centric experience is desirable.Fluency in German and high level of English.Bachelor’s degree in Business, Real Estate, or a related field is preferred.Strong communication and interpersonal skills, with the ability to convey complex information in a clear and concise manner.Problem-solving mindset and the ability to navigate challenging situations with tact and diplomacy.Knowledge of real estate industry practices and property management is preferred. To apply, please submit your CV and a concise note outlining your relevant experience to Emily Mason or Darren Geraghty via the provided link.