Store Manager - Letterkenny, Co. Donegal

Kernans SPAR Retail Group require a full time Store Manager to join their amazing team.Customer CareAccountable for ensuring consistently excellent customer experiencesTo ensure all customer complaints are dealt with speedily & in the appropriate mannerManagementPlan and organise operation ensuring consistent service provided to the customerManaging the overall performance of the storeContinually communicate with Assistant Store Manager and Retail Sales Team regarding objectives and store performanceSetting goals for the store thus ensuring effective customer service and competitivenessFinanceGenerating financial reports, analysing same and reporting any discrepancies to Retail Operations managerManaging the store budgetEnsure overheads are controlled and minimised where appropriateOperationsEnsure operation runs efficiently and smoothlyEnsure store standards are consistently improved in terms of housekeeping, merchandising, presentation and servicePlan for market changes and demands as they ariseEnsure in-store promotions are managed appropriatelyEnsure policies and procedures are implemented and managed within the storeManage cash handling in line with company cash handling procedures and take action on any discrepancies that ariseManage store merchandising ensuring appropriate “value” image is portrayed in line with company proceduresLeadership & PeopleThe recruitment, training and development of high quality personnelEnsure the induction is carried out effectively and efficientlyOversee training & safeguard delivery in line with the People PlanSupported by the Head Office team to deliver best practice HRRostering and general management of team to ensure optimum cover within budgetary provisionsManage the performance of the team utilising effective performance management techniques and in line with labour lawProvide effective leadership & motivationThe ideal candidate will possess many of the below attributes: Proven ability in managing retail sales team including the following: Planning & organising Problem solving Managing performance Excellent knowledge of HACCP requirements with a relevant qualification Excellent interpersonal relations Excellent understanding of consumer needs Proven track record in achieving agreed targets An excellent commercial acumen with the ability to anticipate and react to market changes Committed to continually improving standards Self-motivated The ability to work in a pressurised environment