ECommerce Business Analyst

Job DescriptionJob DescriptionThis position is responsible to assist the eCommerce Manager in managing the eCommerce customer experience. They are responsible for gathering market-specific requirements as well as creating product backlog items, user stories, and conducting market research for service optimization. In addition, they maintain documentation of eCommerce site functionality and business rules.KEY RESPONSIBILITIES:  Work with business and product teams and conduct market research to define system requirements for a seamless customer/employee experienceCreate product backlog items, including user stories and defects, with relevant requirements, dependencies, and acceptance criteriaCoordinate with Business users to document test cases & facilitate UAT processesIdentify business process changes through new requirements & manage eCommerce knowledge repositoryManage site feature requests and gather related business and product requirementsMaintain documentation of site functionality requirements and business rulesSPECIFIC KNOWLEDGE & SKILLS:  3+ years’ experience as a business analyst, preferably for an eCommerce companyProficient in user & customer research and user acceptance testingSome experience with user experience design, business process design, web analytics management, A/B testing management, and end-user training managementExpert and able to train others in business/site requirements managementSome experience with eCommerce technology, content management system technology, digital asset management system technology, enhancement & defect management, and DevOps managementCollaborates well with others and takes accountabilityHas a strong business acumenGENERAL SKILLS & COMPETENCIES:  Good understanding of industry practicesProficient with tools, systems, and proceduresBasic planning/organizational skills and techniquesGood decision making, analysis and problem solving skills with ability to multi-taskGood verbal and written communication skillsGood presentation and public speaking skillsGood interpersonal skillsBasic conflict resolution skillsDeveloping professional credibilityMINIMUM WORK EXPERIENCE:  Typically 3 to 5 or more years of increasing responsibility in terms of any applicable professional experience.PREFERRED EDUCATION:  Typically a Bachelor's Degree or global equivalent in related discipline.TRAVEL / PHYSICAL DEMANDS:Travel typically less than 10%. Office environment. No special physical demands required.Henry Schein is committed to the principle of equal opportunities in employment in all spheres of its operation. Henry Schein UK Holdings strives to operate a policy of equal opportunity and not discriminate against any person gender, race, colour, nationality, ethnic or national origin, religion, sexual orientation, marital status, disability, age or any other characteristic protected by law.