Technical Support Analyst Audio Visual Contract Dublin

  • Dublin
  • Adecco
Technical Support Analyst Audio Visual Contract Dublin 12 Months. My client a leading global firm is in need of a talented and experienced Technical Support Analyst to join them on a contract basis for 12 months.You will be responsible for day-to-day AV operations within my clients offices. You will work with internal and external projects teams on several small- and large-scale projects. You will train our customer support teams in the use of AV hardware and the basics of AV troubleshooting. You will Act as AV subject matter experts (SME) educating and promoting the use of AV and collaboration technologies.Proactively engage with our technology users and based on the feedback look at solution changes, upgrades etc. Proactively test and make sure all systems are online and operational. Set up and install additional equipment as required for the AV offering (video screens, video monitors, connecting wires and cables, sound speakers etc.) for events and functions. Ensure equipment is installed and managed according to its designated layout. Test and resolve equipment issues - including hardware repairs and screen replacement. Send in equipment for repairs as needed. Clean audio and video equipment and store properly. Maintain inventory of equipment. Build effective relationships with customers, actively seeking out and responding to feedback in order to deliver a high level of customer service. Assisting in the planning and delivery of customer education sessions to help promote the knowledge and use of AV technologies.Successful candidates should have basic Knowledge and troubleshooting of AV Conferencing systems and IT systems (WAN/LAN networking). AV projects and AV design experience is a plus. You will have working experience with audio / video devices from Cyviz, Cisco, Polycom, Leyard, Extron, Crestron, Planar, Lightware, MS Surface Hub, Exterity, x2o is a plus. Knowledge of Digital media systems is a plus. You will be proficient in use of Microsoft products to the following levels: Excel - Intermediate Word - Basic PowerPoint - Basic Microsoft Outlook - Basic Set yourself apart: You will have the ability to multitask and work in a calm and professional manner - even under pressure. This will be a Hybrid role so some days on-site in city centre some remote. If this sounds of interest drop me a CV so that we can speak in more detail. To speak to a recruitment expert please contact MoreInformation