Accommodation Assistant

  • Dublin
  • The Fleet
PRIMARY OBJECTIVE OF POSITION   You will be responsible for the cleaning, service and maintaining of guest bedrooms and public areas of the hotel to an approved standard, helping to create a pleasant and memorable stay for all guests. TASKS, DUTIES AND RESPONSIBILITIES To arrive on duty and identify areas as stipulated by Housekeeping Management to be serviced or cleaned. To follow established company standards as per the standard operating procedures. To clean and maintain all public areas. To operate these vehicles safely and according to instructions. To clean and care for departmental equipment and storage areas. To clean corridors including glass (fire doors) doors. To conduct deep clean service as per standard operating procedures and frequency. To report any maintenance defects or otherwise which would affect the quality of the guest experience and/or, safety of the building. To provide in-room amenities such as water, gifts, fruit etc, as per standards and protocols. To ensure that all guests privacy and comfort requests are responded to immediately. To ensure the removal and safe and appropriate disposal of wet waste, glass and recyclables. To attend weekly meetings or briefings as required by Accommodation Management. Anticipate guests' needs, respond promptly and acknowledge all guests. To communicate effectively with all other team members. To adhere to all systems and procedures in place. Due to the cyclical nature of the hospitality industry, employees will be required to work varying schedules to reflect the business needs of the hotel which can include day, evening and/or weekend shifts. To participate in training programmes as required. HEALTH & SAFETY   To rigidly follow and observe all hygiene standards, rules on smoking and comply with hotel policy regarding uniform. To ensure that reasonable care is taken for health and safety of yourself, other employees, guests and any other person on the premises. To keep your work area tidy and safe and report any hazard, accident, loss or damage to management. To be aware of trained first-aid personnel on the premises and the location of first aid box/fire extinguishers and alarms. To observe all safety rules and procedures, including those laid down in the Health & Safety Statement.   OTHER DUTIES   The above is not intended to be an exhaustive list and you will be expected to comply with any reasonable requests or duties as directed by management.