TikTok Shop - IPR Proactive Governance Manager, EMEA

  • Dublin
  • Tiktok
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help imagination thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us. Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. The Intellectual Property Rights (IPR) protection function within the Governance and Experience team is committed to protecting intellectual property rights and maintaining a healthy and safe e-commerce environment on TikTok's E-commerce Platforms. What You'll Do - Act as a subject matter expert for intellectual property and anti-counterfeit risk, focusing on intellectual property rights infringement and implementing process improvements to drive efficiency of the IPR program across the EMEA region.- Create and enhance content policies, processes, and frameworks to minimize IPR risk from a proactive governance approach.- Identify gaps, loopholes, and deficiencies in content policy, process, and metrics, and initiate projects to improve quality across the IPR program.- Work closely with our moderation and vendor teams to improve quality metrics.- Implement and enhance proactive monitoring programs, review quality metrics, and investigate reports to minimize counterfeit risk on the platform.- Educate internal and external stakeholders to ensure IPR protection is enforced across TikTok Shop.- Conduct training to educate cross-functional teams about IPR policies and processes.- Collect data and conduct labeling and segmentation analysis to understand and minimize IPR risk on the platform.- Handle High-Priority escalations to ensure bad actor behavior is caught and handled in a timely manner.- Maintain cross-functional partnerships with cross-functional teams to implement optimal solutions to IPR-related problems, as well as with our vendor teams.- Own and/or manage projects designed to improve operational and process efficiency. This will include working extensively with cross-functional teams.- Occasionally, you may be asked to support liaison with governmental bodies and regulators, at the behest of Government Relations specialists. - Bachelor’s or Master’s degree in relevant fields.- Extensive experience in one or more of the following areas: Intellectual Property Operations, Risk Management, Trust and Safety, or Policy Development in E-commerce or tech industry. Candidates with more experience will be considered as well.- Fluency in English is essential, and fluency in a second European language would be preferred, due to regular cross-border collaboration and EMEA scope.- Ability to build meaningful policies and successfully implement policies at a global level.- Excellent project and program management skills with the ability to meet deadlines.- Demonstrated capacity for critical thinking and analysis with strong attention to detail.- Ability to analyze and interpret data and metrics, find trends and implement solutions. - Ability to manage ambiguity and thrive in a fast-paced working environment.- Excellent interpersonal skills with the ability to build relationships and effectively liaise with cross-functional teams, and collaborate with different business units and technical stakeholders.- Experience working at a global company and navigating nuances of a multi-cultural environment.- Passion and strong interest in working at TikTok!