Office 365/Microsoft Training and Support Specialist

itContracting are seeking applicants for an Office /Microsoft Training and Support Specialist for their client Cork/Kerry. Hybrid working available. This is a Fixed Term Contract up until December . Have significant experience in and knowledge of the Office and Microsoft Technologies including Azure.The potential candidate should have experience in implementing and designing training and support.Self-development skills and the ability to take initiative to improve business processes or problemsAssessment of new process impact on existing users including the organising of workshops and the collation of feedback.Communication and support as required to implement processes and identified changes.Managing support on Banner related queries.Training on new Office processes, features and enhancementsDesigning and developing a new training programme and associated resources.Develop multi-media resources to support the training including creating a knowledge repository.Development and delivery of Training PlanAssist other IT team members in the development and implementation of projects that will enhance the services provided for all usersAssist staff with training / change issues they may have logged through the helpdesk/ServiceDesk.Identify trends and opportunities to implement efficiencies and improvements.Attend meetings as required.Perform and undertaking other duties as reasonably required from time to time Essential Criteria An appropriate Level 8 under the NQAI Framework i.e., Primary Honours Degree or equivalent, and at least 3 years relevant professional postgraduate experience at an appropriate level Desirable Criteria / Experience A good knowledge of the Office and other Microsoft TechnologiesStrong practical experience in the following activities: Communication, Training, Change Management and Support.Experience in front facing IT Support Helpdesk environment(s).Experience with Office applications and/or administration.Experience in media related software.A background in technical IT roles such as security, Cloud (Azure or AWS) or systems/network architecture. If you are interested in applying for this role, please do so via the relevant link. If you would like to discuss this role in confidence, please contact Rebecca Ledden directly at eir evo, itContracting and our clients are equal opportunity employers who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. eir evo / itContracting apply all relevant Data Protection laws when processing your Personal Data. If you choose to apply to this opportunity and share your CV or other personal information with eir evo / itContracting, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at eir evo / itContracting.Ref: ITC SkillsOffice /Microsoft Training and Support SpecialistExperience3 yearsEducationThird level degree