Senior Workplace Services Manager

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join UsCreation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us. About the TeamThe Workplace team manages our workplaces/offices globally. They manage the workplace experience, office operations, events, food and beverage operations, workplace-related projects, communications, projects, and internal and external stakeholder relationships. Responsibilities:- Leadership - Lead and develop vendor teams who support workplace services for one or more locations.- Facilities Management - Oversee and manage the workspace, including maintenance, ticketing system, improvements and workplace services.- Vendor/Team Management - Manage vendor and supplier teams, KPIs, contract negotiations, service level agreements and performance reviews to optimise workplace services (., cleaning, maintenance contractors, etc).- Office inventory - Ensure regional offices have required supplies, inventory and stock including company level displays and signage.- Company culture - Support events, community activities and actions that support the workplace experience (., gifting, well-being facilities, events, merchandise, etc). - Space management - Partner with cross function teams to enhance workplace space utilisation, experience, efficiency & productivity. - Budget management - Manage, analyse and optimise investments/savings through office services, cost control and expense tracking.- Collaboration - Collaborate and support other teams as applicable to provide a great workplace experience such as physical security, food, real estate & facilities, environmental health & safety.- Sustainability - Implement and enhance sustainability initiatives within the workplace in accord with company CSR targets & direction.- Technology - Manage office services technology and initiate further efficiencies to optimise services (., ticketing systems, on call communications, office forums etc).- Event planning - Organise and enhance company events, meetings and programmes.- Business partnership - Applies a user and business first mentality by creating a welcoming, unique environment focusing on the user and customer experience to enhance business and team productivity through efficient and result-driven stakeholder management.- Data analysis and insights - Research, analyse data and propose insights, improvements and analysis through reports, simplified visual representations, and other quantitative and qualitative means to drive data driven results and proposals. - Project Management - Lead and support full-cycle small and large scale projects (., office moves, return to office, internal programmes, regional events, etc) with project governance, tracking, reporting, management and execution to deadlines.- Continuous improvement and global mindset - Contributes, innovates, improves & implements workplace solutions, ideas and programmes that benefit employee productivity and company growth at a regional and global level.- Supports other regional offices in overseeing food management in partnership with the COE (. across LATAM, EMEA, APAC). Minimum Qualifications- BA or higher degree preferred (or equivalent experience) in business administration, project management or related field. - Project management certification [. SIx Sigma, Agile, etc] and project management tool efficiency (and/or equivalent experience). - Data driven - Strong analysis, insights, presentation and documentation skills. - Understand and uses tools to support user/team productivity.- Excellent communication, influence, stakeholder, business partnership and cross-culture skills. Preferred Qualifications- Experience in workplace/facility operations and/or other business related project/programme teams.- Digitally minded - Uses technology, innovation and digitised methods (., AI etc) to optimise and accelerate operational improvements. - Contractor/vendor and finance/budget/P&L management. - Manages risk and brand effectively. - Engages with senior stakeholders with efficiency and influence. - Innovative and solution-focused. - Identifies business opportunities that enhances productivity and overall operations.