Night Manager

At Park Inn by Radisson, Shannon , we stand out together as one team and make memorable moments for our guests. We currently have an open position for a Night Manager. The Night Manager plays a crucial role in maintaining the security and smooth operation of the establishment during night time hours. This position involves a combination of customer service, security and administrative tasks.    Main Responsibilities:   Security and Safety: Monitor and control access to the premises. Set and implement minimum standards for night duties as necessary. Ensure all night staff are trained in accordance with minimum standards.  To ensure night staff are on time for shift and in correct uniforms.  Allocate specific duties to each member of staff and to check that these duties have been carried out to the agreed standard.  Complete Night Roster one week in advance, ensuring adequate cover is provided.  Report any maintenance defects encountered or reported during shift.  To carry out any reasonable requests by Senior Management.   Customer Service: Greet and assist guests arriving or departing during late-night hours. Handle check-ins and check-outs for late-night arrivals and early departures. Provide information and assistance to guests regarding hotel amenities, services, and local attractions. Address guest enquiries and concerns promptly and professionally.   Administrative Tasks: Perform night audit duties, including balancing accounts and preparing financial reports. Handle late-night check-ins and check-outs, ensuring accuracy in billing and reservation details. Complete any outstanding tasks from the day shift, such as room inspections or paperwork. Maintain accurate records of guest interactions and incidents.   Qualifications: Previous experience in a customer service or hospitality role is preferred but not essential. Strong communication and interpersonal skills. Ability to handle emergency situations calmly and efficiently. Basic computer skills. Knowledge of hotel procedures and services. Be available to work 5 nights over 7 days of the week.     Benefits of working for Park Inn by Radisson, Shannon Airport: Very competitive hourly wage PRSA pension scheme Career progression opportunities across the Windward group Employee Assistance Programme Digital Wellness Programme Complimentary, high quality meals on duty including breakfast, lunch & dinner Complimentary barista-style coffee Discounted room & dining rates in Windward properties for you as well as friends and family Refer-a-friend scheme Training and development opportunities dedicated to your development Employee awards & staff recognition scheme including employee of the month, long service awards, team recognition days and random treat days Cycle-to-work scheme   About Windward Management Park Inn by Radisson is managed by Windward Management. Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners. Join us today as a Night Manager!