Customer Service Account Executive

Description & Requirements WestRock (NYSE :WRK) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to more fiber-based packaging forward. The Opportunity: The Customer Account Executive is responsible for the management of assigned customer accounts and makes decisions regards managing these accounts cost-effectively and efficiently, that not only affects customers but also includes the site operations. This requires developing relationships with customers, evaluating customer needs and formulating plans to manage the customer’s order experience.How You Will Impact WestRockResponsible for product knowledge and corresponding site standards and be able to make determinations of how to match the customer’s requirements and business needsMaintain open and direct communication with customers to ensure a complete understanding of their needs and requirementsProactively identify issues that may inhibit customer satisfactionProcess orders received from customers and sales team on a timely basis, using various technology applicationsProvide prompt communication to the customer regarding existing challenges meeting requested ship datesTrack orders and initiate changes per customer or sales requests to ensure on-time deliveryAnalyse inventory levels; also ensure customers are moving product as agreed and raw material.Act as a liaison between customers, Production Planning/Team and logistics Proactively manage exceptions and be able to use discretion and influence to mitigate costsProvide market intelligence to the business by visiting customers to develop relationships and become educated on the needs of their businessWork both independently and with the business unit team to manage customer needsParticipate in a collaborative, team planning processes; measuring and developing actionable improvement plans for key performance metricsProvide short term plan adjustments as necessary in response to unexpected eventsExperience and Skills required:Experience in customer service, account relationship and order managementStrong problem solving and verbal skills with the ability to communicate with all levels.Ability to work with cross-functional team partners to resolve issues to maintain customer satisfactionWork proactively to complete all tasks timely, accurately, and completelyExperience to anticipate customer requirements and integrate requirements into supply chain practices; strong customer focusSelf-motivated and eager to take on new challengesProficient in Microsoft Office Suite ProgrammesWhat we offer:Corporate culture based on integrity, respect, accountability and excellenceAn attractive salary reflecting skills, competencies and potential Comprehensive training with numerous learning and development opportunitiesA career with a global packaging company where sustainability, safety and inclusion are business drivers and foundational elements of the daily work WestRock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. WestRock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.