Customer Service Call Out Dispatcher

Customer Service Call Out DispatcherAt KONE, our mission is to improve the flow of urban life. As a global leader in the lift and escalator industry, KONE provides lifts, escalators, and automatic doors, as well as solutions for maintenance and modernisation to add value to buildings throughout their life cycle. We are looking for a Customer Service Call Out Dispatcher to be part of our Dublin team, as the main contact point for our customers relating to their service needs, or questions relating to a job in progress.The main responsibilities for this role are:To welcome customers and users, according to KONE processes and standard instruction, identify and classify their requests and provide an adequate answer.To manage incoming requests mainly by telephone as well as by email.Support the supervisors in following up open callouts, back reporting open jobs or specific reports on open jobs that are available on Supervisor reports.To make the contact as easy as possible for the customer and provide adequate information and support.Record and book any jobs and despatch engineers in a timely manner.To identify safety situations and manage these by giving the adequate safety instructions as described in our global safety procedures. You will show empathy, be aware about customer feelings in such situation and provides adequate safety advice to calm the passenger if needed.You will need to follow the KONE processes by showing responsiveness, responsibility, and quick spirit.Administrative support to wider team.Skills and experience required:Must have Call Contact Centre experience.Call out dispatcher experience is beneficial.Good administrative skills is essential.Good telephone manner.Previous work experience in customer service.Attention to detail.Good critical thinking skills.Good Word, Excel, and Outlook.Collaborative team player.Good written and spoken English.Read more on