IT Services Manager

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.   Summary NTT DATA  currently seeks an IT Services Manager  to join our team working onsite with a major Financial Services client based in Cherrywood Business Park in South Dublin.  The IT Services Manager leads the coordination of field technical activities including installation, implementation, repair, preventative maintenance, and engineering change upgrades  of hardware and software across the sites for all hardware and software Incidents and requests for end-user computing support (including desktops, laptops, mobile and printers). Ensures records and systems are maintained. Schedules personnel responding to critical situations. Maintains communication with solution management and sales specialists in resolving solution problems. Ensures product problems are brought to the attention of the design department.   Responsibilities Provides direct supervision to a large team of operational, service or administrative team members. Work is guided by operational and project objectives. Sets and communicates clear expectations for work outcomes and manages performance. Manages a larger field service team and/or a supplier relationship. Regularly coaches and mentors team members. Regularly reviews the work and performance of team members. Supports leadership team in business process improvements. Ensures team achieves specific performance metrics.   Experience: 8 - 10 years relevant experience. Includes 1 - 3 years managerial/leadership experience Demonstrated strong leadership of personnel and of business objectives. Advanced verbal and written communication skills   About NTT DATA Services NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more. NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team. #LI-EMEA