Account Manager

Job Description Aramark Northern Europe is currently recruiting for an Key Account Manager to join our team in Newenham House, Northern Cross Business Park, Malahide Road, Dublin 17. Reporting directly to the Operations and Key Account Director, the successful candidate will be responsible for all the operational delivery as part of our Technical Support Team of one of our key, large scale, contracts.  Role involves being the Key Account Manager for designated, key accounts across a designated region for both Hard and Soft Services. The purpose of this position is to oversee the facility maintenance, management and safety programs for a region and manage performance metrics in accordance with account KPI's (Key Performance Indicators).  Job Responsibilities • Managing planned, preventive, and corrective maintenance (PPM) activities, ensuring work is completed compliantly for the designated accounts.  • That all work is carried out in accordance with account KPIs (Key Performance Indicators).  • Manage to established performance metrics in the area of work order compliance, such as response time, completion time, overall completion percentage, etc. in accordance with account(s) and/or internal metrics.  • Manage productivity and quality of service by the Technical Team, analysing and measuring team services ensuring performance and productivity targets are met.  • Manage the P&L performance of your designated accounts, ensuring budget and invoicing monthly is accurate and submitted on time to the client especially reactive and project works.  • Ensure the team plan, schedule, requisition materials, assess workload to agreed regular reporting periods to achieve output time on delivery targets cost effectively and that the necessary manpower, competence, skill knowledge plant, materials and any other resources.  • Documents in the maintenance work order system and reports to client as appropriate to agreed upon reporting requirements.  • Maintain close working relationships with the other Operations / Key Account Managers in order to achieve management excellence and ensure the business achieves its goals and standards are maintained for the designated accounts.  • Responsible for compliance with national regulations. Examples include fire and life safety, environmental, or industry/client specific third-party compliance standards such as ISO and SFG.  • Take responsibility for ownership of any service-related customer complaints (internal & external) and ensure these are dealt with effectively and efficiently.  • Management of Service Team Managers within the designated accounts, which includes recruitment, selection, managing, leading and motivating the team to work effectively in order to achieve the goals that have been set.  • Provide formal supervision to individual employees within single functional or operational area.  • Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff across the designated accounts.  • Mentor and coaches team members to further develop competencies.  • Lead by example and models behaviors that are consistent with the Aramark and client values.  • Responsible for identification of improvement projects for client, including cost analysis to be utilized in the preparation of capital budgets.  • Managing vendor (sub-contractor) performance on all existing/new regional outsource provider service contracts to ensure compliant service delivery for the client.  • Oversee safety programs are implemented and adhered to in conjunction with client specific safety requirements, and actively promotes working safely and the importance of safe work practices in-line with Aramark policies.  • Responsible for client account inspections of all facilities within the region / contract. Documents inspection report results and rectifies any issues, concerns, etc. with client.  • Ensure the team comply with all legislative requirements and health and safety obligations covering risk assessments and method statements, PTW, quality control and operational processes including regular housekeeping and maintenance regimes are all documented and followed to effect a safe working environment.  • Take on adhoc projects from time to time as deeded necessary by the Operations Director or representative.  • Any other reasonable duties or responsibilities deemed by Aramark Leadership or Operations Director. Qualifications • Experience of delivering exceptional customer experience.  • Experience in the management/oversight of a team of mobile service technicians providing planned preventative and reactive maintenance services to clients.  • Understanding and experience of Operating SFG20 standards or similar.  • Demonstrable Track record in driving Operational Improvement.  • Commercial Awareness and previous P&L Ownership and Management.  • High Level of Technical Competence and a formal Building Services Qualification or equivalent experience.  • Hands on approach and experience in managing change.  • Experience in dealing with multiple teams/sites.  • Experience of utilising CMMS, Services Desk Software and associated Technology.  • Experience of working in a fast-paced facilities environment.  • Team Player demonstrating flexibility. About Aramark Northern Europe - Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet   Northern Europe - About Aramark Aramark is a leading service and solutions provider in Northern Europe. We proudly support clients, partners and customers in food, facilities management, property services, and retail solutions. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you’re pursuing — a new challenge, a sense of belonging, or just a great place to work — our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com .    All applications will be treated in the strictest confidence. Aramark Northern Europe is an equal opportunities employer.