Online Safety Analyst - DACH

  • Dublin
  • Cpl
The CompanyYou will be working for a leading global professional services company based in Dublin, Ireland that is supporting a favourite social media company.What is the JobAs the Content Moderation agent, you will be responsible for helping improve the quality and safety of online content. you will be responsible for analysing and reviewing user profiles, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. You will use your problem-solving skills to continuously deliver value to our clients, while making a larger impact on society.Day-to-day responsibilitiesInvestigate and resolve issues regarding content that is reported for account support and/or safety; flag for action, and resolve within agreed-upon turnaround times and standards of qualityUnderstand and remain up-to-date with client policies and guidelines; resolve inquires according to defined policies and proceduresRequirements:Fluency in German and EnglishStrong attention to detail to ensure quality of workGood knowledge of internet and associated technologiesWhy should you apply for this role? Competitive salary - approx. 37, in your first yearRelocation packageCareer Growth and Progression opportunities due to fast-growth and expansionA friendly, unique and diverse multicultural team that fosters a positive, high-performing and celebratory team environmentFully paid training on systems and toolsHybrid work modelOther benefits... Location: Leopardstown, Dublin 18 (Hybrid)