Support Engineer.

Support EngineerThe End User Service Support Technician is responsible for providing quality support services to the various groups in a fast pace financial company. This requires the ability to handle various problems with expertise and exceptional judgment while working with end-users. You will be part of a wider global team, so should be self-motivated, able to work independently where required to achieve results.Principal ResponsibilitiesDeliver high-quality support to end-users in a courteous professional mannerSupport desktop technology and applications.Respond to calls\tickets and manage issues until resolution even if escalated to another teamWrite technical documentation/testing/knowledge base to be able document problems and resolutionsKnowledge and troubleshooting skills in the Microsoft Windows OS, Linux OS (advantageous), Microsoft Office Suite including O365, Market Data applications, Mobile computing, printers to name a few.Strong analytical and problem-solving skills, ability to work independently and under pressureFlexible in approach, and comfortable dealing with ambiguity when necessaryContribute ideas to improve current technology, future deployments and decisionsIdentify and help to automate process within InfrastructureQualifications/Skills that would be advantageousExperience working at a financial enterprise levelExperience in trade floor support including trading applicationsMust be familiar with PC hardware\software troubleshooting and deployment practices for desktopsCitrix VDA infrastructure support including Dell Wyse TerminalsCitrix Applications and Desktops supportEffectively provide support to remote locationsComprehensive knowledge of Windows 10 and Microsoft Office 2021/365Broad understanding of mobile tech including BES12, Intune, Android and IOS devicesCisco phone supportWebex\Zoom support including Video calls, screen sharingExperience working with 3rd Party VendorsExcellent written and verbal communications skillsCustomer service focused