ED Reception Grade IV (3 Shifts per week)

Job Title: Administration Assistant Adult Emergency Department Shifts can be 20.30 – 0700, 10.30-21.00 and 15.30 to 02.00Reference No: 04.023(2024)Department / Directorate: Medical DirectorateReports to: Loreto Brady ED Administrator/DeputyTallaght University Hospital (TUH) is an exciting and dynamic place to work. The team at the Hospital are in the midst of implementing a new hospital that has already delivered on the opening of a new renal unit, day surgery centre, step down facility in the community and the start of building works on a new ICU extension. It is an exciting time to join the TUH team and one of Ireland’s main teaching hospitals with so many plans to enhance patient care. The Hospital believes in investing in their team and offers excellent education and research opportunities.TUH is one of Ireland’s largest acute teaching hospitals, adult, psychiatric and age-related healthcare on one site. The Hospital has 450 adult beds with over 3,500 people on staff and more than 50 different nationalities represented. The Hospital is a provider of local, regional and national specialties. It is also a national urology centre, the second largest provider of dialysis services in the country, a regional orthopaedic trauma centre and a designated trauma unit.TUH is one of the two main academic teaching hospitals of Trinity College Dublin - specialising in the training and professional development of staff in areas such as medicine nursing, health and social care professionals, emergency medicine and surgery, amongst many others. TUH is part of the Dublin Midlands Hospital Group which serves a population of over 1.2 million across seven counties. TUH Vision and ValuesThe vision of the Hospital is “People Caring for People to Live Better Lives” through excellent health outcomes supported by evidenced based practice, positive patient and staff experience in an empowering and caring environment. A culture of innovation and quality improvement in everything we do.Our TUH CARE values – for patients, their families, our community and staff are:Collaborate – together and with our academic and care partnersAchieve – our goals, positive outcomes and wellbeingRespect – for patients, each other and our environmentEquity – for patients and staffAt TUH we view our staff as our most valuable asset and every member of the Team is valued equally. We recognise that a skilled, satisfied and motivated workforce is a prerequisite to high quality care.purpose of the role:The Administration Assistant, Grade IV will be responsible for ensuring the smooth running of the administration support for the department they are assigned to. overview of role:Key Duties and ResponsibilitiesProvide general administrative support to the department / Clinical staffDeal with telephone queries relating to the department functionLiaise with staff in other departments, the public and outside agencies in a confidential, courteous and professional mannerLiaise with Consultants and their Multi-disciplinary Teams where appropriateEnsure correspondence with GP’s/other Hospital’s is dealt with in a timely manner and scanned to the Emergency Dept systemTake all relevant demographic details from patients who attend the Adult Emergency Department.Collect the government health levyLocate charts from the medical records department as requiredMaintain efficient general office procedures as appropriate to the postType and file all general correspondence and documentation in relation to the work of the DepartmentEnsure all relevant documentation is prepared for the patient on their departure from the department i.e. making out-patient appointments, admitting patients into the hospital for overnight care.Scan all relevant documentationProvide reception service – phones/visitors/securityProvide clerical cover to the nurses station in the Emergency DepartmentUse of computer packages relevant to the roleCarry out any other duties, which may be assigned from time to timeQualifications & Experience requiredMust have:Have obtained at least Grade D3 in five subjects in the Leaving Certificate Examination (higher, ordinary, applied or vocational programmes) or equivalentOrHave passed an examination at the appropriate level within the QQI qualifications framework which can be assessed as being of a comparable to Leaving Certificate standard or equivalent or higher i.e. Fetac Level 5OrHave satisfactory relevant experience which encompasses demonstrable equivalent skillsAnd2 years relevant administration experiencePractical experience of use of IT systems / packages Fluent command and understanding of the English language to include spoken and written wordDesirable:Minimum of 1 year’s administration experience in Acute ED Healthcare environmentExperience of Microsoft office i.e. Word, Excel, Outlook, PowerPointReward & RecognitionRemuneration is in accordance with the Department of Health Consolidated Salary Scales, grade code 0558.The appointment is specified purpose 35 hours per weekThe annual leave entitlement is 27 working days per year. The leave year runs from 1st April to the 31st of March each year. Hours of work will be 3 shifts per week (can be from Mon to Sun and including bank holidays) Shifts can be 20.30 – 0700, 10.30-21.00 and 15.30 to 02.00