Appeals Specialist - Finnish

About TikTokTikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join UsCreation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us. The global Monetization Integrity team ensures TikTok users have a safe experience while viewing advertisements. They work closely with advertisers to create ad policies, manage content review processes, and more. As we continue to add advertising on TikTok, this team is critical in assuring a joyful and creative ads experience for the community. 1. Act as the intemerdiary between both internal and external customers and the Ads Integrity team to handle their daily queries and questions.2. Collect customer feedback, address issues and concerns, and provide support to achieve business success via our platform.3. Execute both quantitative and qualitative analysis of data and trends to deliver insights on various dimensions such as policy, system and process that will drive optimisation and continuously improve customer satisfaction.4. Work closely and hand in hand with other departments to respond quickly to relevant service-related needs. 1. Fluent Finnish language skill, plus English. 2. B2B or B2C service related work experience; with a strong willingness to support internal and external customers to address their issues and develop their business on the TikTok platform.3. Good general IT and MS Office skills, with a good knowledge of advanced internet functions.4. Ability to work in fast and evolving workflows with an eye for detail.5. Ability to maintain a high degree of confidentiality while meeting strict deadlines. We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach. Equal Opportunity