Desktop Engineer

  • Ringaskiddy
  • Fds
We have an exciting opportunity for a customer-focused and enthusiastic Desktop Support Engineer, to support our long-standing client Pfizer, based on their site in Ringaskiddy, Ireland. This is permanent full-time role working Monday - Friday, 37.5-hours per week. There may also be a requirement to work as part of the on-call rota team to provide critical out of hours support when necessary. The successful candidate should be technically competent, possess good communication skills, and thrive in a fast-paced environment. As a Desktop Engineer you will: Provide a wide range of desktop support to end users in office environments Work to resolve issues accurately and efficiently, within set targets and in a professional manner Take ownership of tickets escalated from the service desk & other teams Work comfortably on your own, identifying and prioritising incidents, requests, and escalations accordingly Ensure that all activity is accurately documented and recorded in line with ITIL practises Contribute to the creation and up-keep of Knowledge Base Articles Build and deploy PCs, patch network points, troubleshoot printer problems, and support standard software packages Support comms areas and data centres, providing ‘Hands and Eyes’ support to other teamsWhat we are looking for: Excellent written and verbal communication skills Ability to work independently and as part of a small team Ability to work well with global teams Experience of working in a desktop support role is essential Tested software and hardware troubleshooting skills Experience of supporting Windows 10 Experience of supporting Microsoft Office suites including Office 365 Experiencing working in a highly regulated / ITIL environment, with appropriate service / ticketing systems Proficiency with Network Infrastructure e.g. switches, routers, APs, patching, network architecture knowledge Server Hardware support experiencing (racking & providing Hands & Eyes support) Printer hardware knowledge Willingness to support essential out of hours work when requiredDesired skills / qualifications: ITIL knowledge Experience supporting legacy Windows operating systemsAs an FDS Employee you will benefit from: Flexible benefits including, private medical and health insurance, basic cover paid by employer Free eye test vouchers Company pension scheme Income protection after 6 months’ service should you be off work due to serious illness 23 days holiday rising by 1 day per year to max 25 Option to purchase / sell additional holiday Life insurance Employee Assistance Programme, free confidential advice covering a range of areas including mental health and financial supportApply now for consideration!  By completing the application process, you agree that ES Field Delivery UK LTD (FDS) may contact you in line with General Data Protection Regulation (GDPR) in connection with your application via the contact details you provided in relation to the vacancy you have applied for. Our Privacy Notice can be viewed via our website