Customer Service Representative

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive. A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.Great Place to Work®Top 100 Most Loved Workplace® Forbes Best-in-State EmployerCustomer Service RepresentativeJoin Sedgwick - Impact the World with UsFull Time Permanent Role | Onsite/Hybrid Options Available | Sandymount Location | Career ProgressionPassion and purpose unite at Sedgwick to create a positive global impact. If you are driven by change, embrace challenges, and truly care about making a difference, you're meant to be here. Join us and shape Sedgwick into an exceptional workplace.Recognitions:Great Place to Work®Most Loved Workplace®Forbes Best-in-State EmployerCustomer Care Advisor - Your Role:As a Customer Care Advisor, you'll lead our commitment to excellence by engaging with policyholders and accurately recording claim details.YourResponsibilities:Build relationships with insured individuals and clientsCommunicate with customers and other stakeholders to ensure comprehensive understandingSkillfully negotiate settlements and oversee claimsResolve complaints with empathy and proficiencyPrepare meticulous claim forms and documentsManage a substantial claim portfolioMaintain detailed records of actions and conversationsSafeguard and update policy and claims dataQualifications/skillsExhibit genuine empathy in all interactionsExceptional communication for effective connectionsPrevious administration and phone experienceMeticulous attention to detail in all tasksNavigate complaint resolution with poiseExperiencePrevious customer service expertise requiredBenefits of working for Sedgwick in IrelandFuel growth with Educational ContributionClear paths for career developmentConvenient Tax Saver Travel SchemeThrive in Sedgwick's vibrant Sports & Social ClubParticipate in discounted Personal TrainingPeace of mind with Montessori & After School CareEnhance lifestyle with Discount BenefitsHolistic support via Employee Assistance ProgrammeNEXT STEPSIf your application progresses to the next round, you can expect an email for an initial conversation.The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.Join us at Sedgwick and become a pivotal part of our mission to create positive change. Your dedication will amplify our impact and ensure our continued success. Apply now to embark on this rewarding journey.To find out more about how Sedgwick uses employee and applicant data for business purposes, see our Global Privacy Policy here ()Sedgwick is an Equal Opportunity Employer.The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.