Account Executive, SMB, DACH

Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do As the Account Executive (AE), you are a highly motivated self-starter who is responsible for developing and closing new business and expanding our footprint with current customers. You are eager to learn, determined to adapt quickly, and comfortable with some ambiguity. You will help to grow DocuSign by finding leads, closing Sales, formulating Sales strategies and communicating product value to prospects, whilst also being very proactive, consistently multithreading into existing customers selling additional use cases and products. You will create a territory plan, across all industry verticals, to prioritize time investment across prospects and customers and own an active pipeline of new logo opportunities. Ultimately, you are accountable for exceeding monthly and quarterly quota, dedicated deal management, forecast accuracy, and driving adoption and usage with customers and prospects in collaboration with internal teams and the broader DocuSign partner ecosystem. Are you adaptable, a highly motivated and results driven person? The successful Account Executive will exhibit an ability to "voice support for" new and innovative products plus have strong cross- functional collaboration skills and exhibit success engaging with the various pre/post sales resources required. This position is an individual contributor and reports to the Sales Manager. Responsibility Qualify sales opportunities based on DocuSign’s sales methodology and metrics, to include client fit and success criteria Position DocuSign's value proposition as part of the overall business solution, linking these benefits back to the key business issues of the client Expand the DocuSign solution beyond the functionality introduced during the implementation process and consistently seek new business opportunities by communicating, recommending, and upselling new DocuSign products, services and partner solutions Process sales orders and facilitate customer onboarding Manage customer needs for engagement with other DocuSign resources, such as professional services, training, product management and marketing Enlist customers to participate and/or speak at DocuSign and partner events Provide accurate, timely reports, and forecasts, as needed, for management Develop and maintain sophisticated knowledge of DocuSign’s products and services Anticipate change and prioritise accordingly Maintain current and accurate account information, as well as leads and follow-ups for assigned clients in CRM database Handle overall customer loyalty, serving as internal advocate and escalation point to clients Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at DocuSign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within DocuSign. DocuSign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic Experience in consultative sales and account management, preferably within a SaaS model Fluency in English and experience working the Benelux market Digital literacy, including experience using sales force automation tools (preferably Salesforce.com), Microsoft Word, PowerPoint and Excel Preferred Services or Consulting delivery experience a big plus Track record meeting and/or exceeding individual sales targets and quotas Ability to manage large volume of concurrent client relationships Ability to identify, critique, suggest, and implement intelligent changes to the clients business optimization processes Ability to work as a team, as well as independently Excellent verbal and written communications skills BS/BA degree Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign provides reasonable accommodations for qualified individuals with disabilities in job application procedures. If you need such an accommodation, including an accommodation to properly use our online system, you may contact us at accommodations@docusign.com. If you experience any technical difficulties or issues during the application process, or with our interview tools, please get in touch with us at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice #LI-Hybrid #LI-KL1Basic Experience in consultative sales and account management, preferably within a SaaS model Fluency in English and experience working the Benelux market Digital literacy, including experience using sales force automation tools (preferably Salesforce.com), Microsoft Word, PowerPoint and Excel Preferred Services or Consulting delivery experience a big plus Track record meeting and/or exceeding individual sales targets and quotas Ability to manage large volume of concurrent client relationships Ability to identify, critique, suggest, and implement intelligent changes to the clients business optimization processes Ability to work as a team, as well as independently Excellent verbal and written communications skills BS/BA degreeAs the Account Executive (AE), you are a highly motivated self-starter who is responsible for developing and closing new business and expanding our footprint with current customers. You are eager to learn, determined to adapt quickly, and comfortable with some ambiguity. You will help to grow DocuSign by finding leads, closing Sales, formulating Sales strategies and communicating product value to prospects, whilst also being very proactive, consistently multithreading into existing customers selling additional use cases and products. You will create a territory plan, across all industry verticals, to prioritize time investment across prospects and customers and own an active pipeline of new logo opportunities. Ultimately, you are accountable for exceeding monthly and quarterly quota, dedicated deal management, forecast accuracy, and driving adoption and usage with customers and prospects in collaboration with internal teams and the broader DocuSign partner ecosystem. Are you adaptable, a highly motivated and results driven person? The successful Account Executive will exhibit an ability to "voice support for" new and innovative products plus have strong cross- functional collaboration skills and exhibit success engaging with the various pre/post sales resources required. This position is an individual contributor and reports to the Sales Manager. Responsibility Qualify sales opportunities based on DocuSign’s sales methodology and metrics, to include client fit and success criteria Position DocuSign's value proposition as part of the overall business solution, linking these benefits back to the key business issues of the client Expand the DocuSign solution beyond the functionality introduced during the implementation process and consistently seek new business opportunities by communicating, recommending, and upselling new DocuSign products, services and partner solutions Process sales orders and facilitate customer onboarding Manage customer needs for engagement with other DocuSign resources, such as professional services, training, product management and marketing Enlist customers to participate and/or speak at DocuSign and partner events Provide accurate, timely reports, and forecasts, as needed, for management Develop and maintain sophisticated knowledge of DocuSign’s products and services Anticipate change and prioritise accordingly Maintain current and accurate account information, as well as leads and follow-ups for assigned clients in CRM database Handle overall customer loyalty, serving as internal advocate and escalation point to clients