Reception Supervisor

Talbot Hotel Carlow, part of the Talbot Collection, is currently recruiting for an experienced Reception Supervisor. Main Duties: To work together with the Reception Manager to ensure the smooth running of the Reception.. Welcome guests and visitors to the front lobby of the facility, record their information and choose a room or rooms for them based on their needs. Coordinate solutions quickly when guests experience problems in their room by working with housekeeping and/or service staff. Collect the guest’s payment using either credit/debits cards, cash or checking account information for rooms at the end of each stay and ask for a room deposit when necessary. Settle the facility register at the end of each shift or day by counting the drawer, printing receipts and running financial activity reports. Ensure that extra services ordered by the guests, such as alcoholic drinks, entertainment and food, are properly accounted for and charged on the final bill. Communicate with other hotel staff, such as housekeeping or maintenance, when rooms are ready to be cleaned or repaired in preparation for a new guest. To have a good working knowledge of how to deal with groups –checking group bills. To work closely with Revenue Manager to ensure a consistency of communication is maintained. To ensure all standard operational procedures are followed by all staff on duty. Handle and resolve customer complaints, following through to ensure the highest level of guest satisfaction Be familiar with Hot Soft system The successful candidate will have: 2 years' Hotel Reception Experience. Friendly and professional work attitude. Fluent English essential - written and spoken. Must be available to work variable shifts. Excellent interpersonal and organisational skills This position will involve shift and weekend work. *Talbot Hotel Carlow is an equal opportunity employer*