Associate - Client Solutions - Mandarin Speaking

  • Dublin
  • Glg
Specific responsibilities include (but are not limited to):- Project Support: Supporting the APAC Client Solutions team and more senior team members on all aspects of client engagements on a day-to-day basis.- Collaboration: Partnering with senior colleagues daily to qualify and understand our clients’ needs and provide exceptional service.-Relationship management: Engaging Council Members daily to understand their capabilities and knowledge on specific client requests- Recruitment: Recruiting new senior executives and leading consultants into the GLG Councils membership.- Compliance: Navigate complex compliance requirements and operational procedures that differ across a wide pool of clients, therein representing GLG’s key value proposition.- Target Oriented: Meeting and exceeding monthly goals and metrics on multiple high priority projects, at any given time- Accountability: Maintaining accountability and responsibility for client projects and the overall client experience. - Communication: Professional business communication, both written and verbal as the role requires communication and collaboration with internal and external stakeholders.An ideal candidate will have the following:- Fluency in Mandarin - apart from English is mandatory.- Bachelor’s degree (required).- Six months to two years of experience in client-facing, account management or analyst roles in relevant industries such as banking, business services, market research, consultancies, and financial services, etc.- Passion for client service, especially with experience in phone-based professional communication.- Superior communication and interpersonal skills, including demonstrated oral and written abilities.- Demonstrated commitment and attention to detail, ideally in a high-volume, fast-paced environment- Strong problem-solving skills and desire to learn about new topics.- Ability to build and manage relationships across the full professional spectrum including senior colleagues and extremely senior outside professionals.- Strong desire to work in a collaborative environment.As an Associate, you will learn to: - Excel in a fast-paced, metrics-driven, and challenging environment- Work collaboratively with senior members of the research team and client to assess and scope their research needs- Develop strong, transferable business skills – including client service excellent, professionalism communication, client and account management, time management, problem solving, project management. - Understand and utilize a broad range of products to creatively engage and support clients. - Collaborate with colleagues on and across teams to exceed client expectations. Career ProgressionAs you develop and demonstrate best-in-class client servicing and project execution skills, you will have the opportunity to progress to Senior Associate, where you will support on projects of more varying size and complexity, and get the opportunity to coach junior professionals on your team alongside your Team Leader.What we offer Competitive base salary plus quarterly bonus incentive and comprehensive benefits (including medical and dental, 25 days annual leave plus bank holidays, family support, maternity, fertility, adoption and parenting support, EAP, LinkedIn Learning and others)​Global tuition reimbursement to support GLGerswho want to continue their professional education​A great team atmosphere in a central location with roof terrace, snacks and beverages, socials and off site activities​Hybrid working model​Company laptop and IT equipment for home office if needed​An opportunity to contribute to GLG’s Social Impact Partners Programme