IT Support Technician

Company Background: ABEC has been a leading supplier to the biopharmaceutical manufacturing industry for over 45 years. ABEC's unique value is based on combining long experience with the ability to engineer, design, manufacture, commission, qualify, and service the entire bioprocess to reduce overall cost, shorten time to market, and maximise productivity. ABEC's products include process and equipment engineering/consulting services, comprehensive site services, bioreactors and fermenters, filtration and chromatography systems, prep and hold systems, and cleaning/sterilisation systems. Benefits: Company Pension Healthcare Reimbursement Per Diems for any offsite Work Company Events Bike -to- Work Scheme Tuition Policy Position Summary: The IT Support Technician, together with the Global IT Team, supports the technology that ABEC employees use to serve our clients. They achieve this through a mix of technical and customer service skills and is passionate about technology and helping people. A set schedule will be made but, additional hours may be required to properly manage upgrades, remote support of other ABEC locations and/or emergency problem resolution. Responsibilities: Set up workstations with computers and necessary peripheral devices (routers, printers etc.) Install and configure appropriate software and functions according to specifications Develop and maintain local networks in ways that optimize performance Ensure security and privacy of networks and computer systems Provide orientation and guidance to users on how to operate new software and computer equipment Organize and schedule upgrades and maintenance without deterring others from completing their work Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.) Maintain records/logs of repairs and fixes and maintenance schedule Working with Global IT Team Members and vendors to resolve problems. Must be able to reliably work remotely from Global IT Team Members and support and report directly to local leadership. Execute other tasks as assigned Ability to travel when required between work sites Qualifications: Degree in Computer Science, engineering, or relevant field 3-5 years' experience personally serving at a Help Desk function Microsoft Windows, Azure, SharePoint, and Office Skills Proven experience as IT Technician or relevant position is highly desirable Excellent diagnostic and problem-solving skills Outstanding organizational and time-management skills In depth understanding of diverse computer systems and networks Good knowledge of internet security and data privacy principles Certification as IT Technician will be an advantage (e.g., CompTIA A+, Microsoft Certified IT Professional)