Bobbi Brown, Counter Manager, Full-Time, Permanent

GET TO KNOW USBobbi Brown Cosmetics is more than a make-up and skincare brand, it is all about lifestyle; simple, clean and modern.Bobbi Brown celebrates real women by empowering them with the skill and know-how to be the best version of themselves. As Retail Artist Manager, you will ensure your team of Retail Artists are performing to the best of their abilities by motivating and leading by example. Working in conjunction with the field team on strategy and team management, you will ensure the brand objectives are delivered. In order to lead your team to success, you will work alongside the Education, Artistry and Sales teams to ensure their growth and development. KNOW THE ROLEAs part of our talented Management team, you will consistently exceed the customer expectations acting as a role model for the team by providing personalised lessons aligned to the brand philosophy of teaching the customer simple “How To’s” in order to become her own make-up artist.On a day-to-day basis, you will be responsible for your team of Retail Artists’ performance by working with the Sales team to set objectives based on the store’s business needs, empowering them to deliver and to support their growth and development within the brand.In order to ensure your store is delivering the ultimate Bobbi experience to each customer and is competitive within the department store, you will work closely with the business and the retailer to implement strategy, create events that reflect the Bobbi philosophy and ensure all aspects of the counter run smoothlyThe Bobbi Brown environment is an approachable, friendly and inviting space for our consumer to visit and for you to work in, therefore we encourage you to create strong positive working relationships with your team to fuel this atmosphere. KNOW WHAT WE'RE LOOKING FOR Proven retail management/assistant retail management experience preferably within cosmeticsThe ability to provide inspirational, authentic and personalized customer servicePrevious business planning experience including setting sales and customer service targets, sales analysis and staff schedulingPrevious retail operations experience including inventory and facilities management and cash reconciliationProven track record of leading a team to achieve sales and customer service targetsExperience of creating and executing in-store eventsAbility to work retail hours including days, nights, weekends and special events in a fast-paced work environment KNOW HOW WE WORKWe Drive Creativity and Innovation: Creativity runs through our veins and fuels everything we do. We are an enterprising team that thinks outside the box to bring new ideas to life and to create unrivalled experiences designed for our customers and our world. Fostering a culture of innovation, we keep ahead of the rest while growing sustainably.We Go Above and Beyond: As agents of change within our industry we set the standard, always leading, never imitating. We love to go where others haven't and thrive on sharing our knowledge and expertise. We work to surpass expectations, inspiring everyone who comes in to contact with our brands.We Do the Right Thing: We respect our world and everyone we interact with. Acting with decency, honesty and transparency, we strive to ensure that everything we contemplate or do, contributes to a sustainable future. Embracing diversity and inclusivity we build trust among our customers, partners, communities and with each other.