L1 Application Support Analyst

This role will suit someone keen to gain experience in large scale IT projects as well as BAU and willing to develop a career toward delivering and supporting Group enterprise applications. You will gain exposure to business analysis, troubleshooting, UAT & QA testing, change management and utilisation of our client's application and BI toolsets. It is important that you are a self-motivated professional and are able to deliver quality work in a fast-paced environment.As a First level application support analyst, you will be responsible for providing technical support for enterprise-level application systems, therefor a solid technical background with excellent troubleshooting abilities is highly desirable.Your Experience & Qualification Familiarity with modern IT environments, applications, and infrastructure.Recent graduate with a relevant IT qualificationProficient in Microsoft Office applications and possess strong PC user skills.Experience of Microsoft services such as Microsoft SharePoint, OneDrive, Power BI, Power Platform or Office365 would be an advantage. Your Responsibilities: Co-ordinate incoming requests and incidents from the business via the team's ticketing system.Troubleshooting, analysing, identifying the root cause of user/application issues raised.Resolve issue where possible, escalating where appropriate.Manage and assign permissions and access for a range of software.Develop a deep understanding of Application & ERP functionality and configuration.Maintain comprehensive documentation supporting processes, systems, and solutions. Please feel free to APPLY directly or contact me on 016917002/sarao@therecruitmentcompany.com. Interviews happening later next week!