Technical Support Engineer 1

  • Dublin
  • Datadog
Technical Support Engineer 1Dublin, IrelandWe are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support, demos, and presentations. You’ll be joining a team and company where you will be challenged, but also will immediately witness your contributions to Datadog.At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.What You’ll Do:Engage with customers via multiple channels (ticketing system, live chat, and screensharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the platformReproduce technical issues and dive into Datadog’s 600+ integrationsBecome demo certified and lead a product demo to customers Participate in product conversations with internal teams based on feedback from client interactionsTrain as a highly knowledgeable specialist in one or more Datadog product area(s)Work from a Datadog office 3 - 5 days per week Who You Are:CS / Engineering major and/or Bootcamp graduateActive contribution to open-source projects (code, bug reports, etc.) and the Engineering Community (Meetups, etc.)Self-motivated, detail-attentive, and have a desire for continuous learning A critical thinker who defaults to a client-centric approachAn effective written and verbal communicatorA tinkerer with some programming experience and a basic knowledge of LinuxAble to work a rotating schedule that requires weekend availabilityDatadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.Benefits and Growth: Generous and competitive global and US benefitsNew hire stock equity (RSUs) and employee stock purchase planContinuous career development and pathing opportunities Product training to develop an in-depth understanding of our product and spaceBest in breed onboardingInternal mentor and buddy program cross-departmentallyFriendly and inclusive workplace cultureBenefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.#LI-EL1