Field Service Engineer

Healthcare 21 is a sales, marketing, and technical services company. Our purpose is to deliver products and solutions to assist healthcare providers achieve optimum clinical outcomes.We are high growth company that aims to be the partner of choice for our global healthcare suppliers; deliver on our promises to our customers across hospitals and the wider community; and promote ownership within our employees to be the best at everything they do​​We are a values-based company who recognise and reward employees that embrace our values of passion, innovation, transparency, and simplicity. At Healthcare 21, we are respectful of others and do not accept discrimination in any form. We believe it is our differences that are essential in forming our effective and creative teams and it has made us the sustainable business that we are today.The long-term success of our sustainable business is based on our teamwork, integrity, and the ability of our people to take ownership of their role. It is our responsibility to provide you with an exciting, innovative environment that is respectful, fulfilling and rewardingYour Role at Healthcare 21Healthcare 21 are currently looking to recruit a Field Service Engineer to join their Primary Care Service Team. This is an exciting opportunity to work for a well-established, ambitious company. This role will require you to assist with the repair and maintenance of Primary Care products (mobility aids and appliances) and while primarily based in the Waterford / Wexford region the geographical area to be covered will not be restricted to this area only and flexibility will be required, particularly around the South East area. The successful candidate will report directly to the Field Service Engineering Team Lead and will correspond with the Engineering Administration teams daily.HC21 is a contracted Service Provider to the HSE and the primary function of this position is the provision of complete product support including, preventative maintenance, repair and servicing, installation and commissioning of a range of medical equipment both distributed by HC21 and independently purchased. Products include but are not limited to hoists, powered/manual wheelchairs, electric profiling beds, mattresses and bed pan washers.The products you will focus on will require confidence and experience across mechanical and electrical based equipment in order to diagnose and repair faults efficiently on site (hospital, community, clinics or in client homes). It will be a key requirement for you to develop and maintain long-term relationships by proactively managing customer relations and offering exceptional customer service. You will work closely with and support other Service Engineers in your division.This is an exciting opportunity for a dynamic, self-motivated individual who is enthusiastic, willing to learn in a progressive environment.The successful candidate will be required to undertake an initial training period in one of HC21’s facilities, which may require overnight/weekly stays during this period, depending on the location of the Engineer. Ongoing training is offered to all Engineers and may require travel outside of normal working areas on occasions.What are the Key responsibilities and activities of a Field Service Engineer? To inspect, repair and service medical equipment in the field.Co-ordinate & conduct installations, equipment maintenance, repair, and breakdown support at customer sites and to ensure that any work undertaken complies with the relevant manufacturers’ quality procedure relating to that service or activity.Ensure that equipment downtime is minimal and that your preventative maintenance plans are continually monitored and actioned in a timely manner.Provide engineer reports and all relevant supporting documentation to customer support administration for traceability, further processing and invoicing.Use Engineer Mobile App device to record accurately work carried out.Keep accurate account van stock & complete boot stock checks as required.Access parts codes and services manuals to ensure product service/repair is in line with Manufacturer’s guidelines.Promote the Service Department ensuring the highest standard of Customer Service and satisfaction is achieved always.Any other activities as determined necessary by the Engineering Team Lead or Business Manager. What are the role requirements? Will have a proven track record in an engineering role.The ideal candidate will have 3+ years proven experience in a field-based engineering role, preferably in the medical device sector or a related industry however this is not essential.Full clean Drivers Licence is essential.Computer literate.Successful completion of Garda Vetting.Place of work may change according to Business needs, in accordance with the job contentWho exceeds in this role? Top performers in the Field Service Engineer position usually have:Technically competent with strong trouble-shooting and analytical skills.Good mechanical and electrical knowledge of fault finding.Ability to take responsibility for all work in your region and prioritise/manage same efficiently, therefore excellent organisational and timekeeping skills are essential.Proactively manage and develop client relationships while delivering exceptional customer service to ensure successful partnerships are maintained – you should be customer focused with a courteous and professional manner.Ability to work effectively with colleagues throughout the business and utilise a team approach to accomplish goals.Excellent interpersonal skills – you should be an effective communicator with excellent written & verbal skills.Flexibility & availability to travel, sometimes at short notice with the ability to thrive under pressure along with a strong desire to succeed.Strong diagnostic, fault finding / problem solving, and judgement skills are essential in this role.Ability to work on your own initiative but also comfortable working in a team environment.Good organisational and timekeeping skills.What are some of the benefits of working at Healthcare 21? Competitive salary and bonus structureEmployee Assistance ProgramPension, Life Assurance, Income ProtectionEducational AssistanceHC21 training academyEnhanced annual and life leave Company vanLunch allowanceEmployee engagement initiatives and a dedicated internal employee communication platform WorkVivoHealthcare 21 is a high growth company that strives to achieve optimal clinical outcomes and enhancing the quality of patient care. Our success is driven by staying close to the customer and being willing to go the extra mile. The successful candidate will need to show a flexible approach to work and be able to enthusiastically embrace change and new challenges.Healthcare 21 is an equal opportunities employer, which means that we are committed to providing equality of opportunity in employment to all persons.