Snr Analyst / Manager - Data, Medical Information

  • Cork
  • Lilly
We’re looking for people who are determined to make life better for people around the world.Eli Lilly Cork is made up of a talented diverse team of over 1,600 employees across 38 nationalities who deliver innovative solutions that add value across a variety of Business Service functions including Finance, Information Technology, Medical, Clinical Trials and more.Eli Lilly Cork offers a premium workspace across our campus in Little Island, complete with flexible hybrid working options, healthcare, pension and life assurance benefits, subsidised canteen, onsite gym, travel subsidies and on-site parking. Inhouse People Development services, Educational Assistance, and our ‘Live Your BEST Life’ wellbeing initiatives are just some of the holistic benefits that enhance the career experience for our colleagues.Eli Lilly Cork is committed to diversity, equity and inclusion (DEI). We cater for all dimensions ensuring inclusion of all ethnicities, nationalities, cultural backgrounds, generations, sexuality, visible and invisible disabilities and gender, with four pillars: EnAble, Age & Culture, LGBTQ+ and GIN-Gender Inclusion Network. EnAble, our pillar for people with disabilities and those that care for them, partners with the Access Lilly initiative to make our physical and digital environment accessible and inclusive for all. Together they are committed to promoting awareness to create a disability confident culture both at Eli Lilly Cork and beyond.Come join our team - Be Creative, Be an Innovator, and most of all, Be Yourself!Organization Overview:Medical Information (MI) combines scientific knowledge and communication expertise to deliver relevant answers to customers (healthcare professionals or patients) on questions related to Lilly products. Answers are provided to unsolicited medical requests from customers via traditional channels (phone/email) and increasingly, virtually via online websites and other tools. Note: This a 23-month fixed-term contract. Responsibilities:The Data Analyst extract, collate and analyze MI data, generates visual outputs and bring data culture to MI organization. The Data Analyst supports Lilly Medical Information Europe to enable effective business decisions, focused on enhancing business intelligence and patient outcomes through improving customer experience, effective MI operations metrics and KPIs (e.g. resourcing, process improvement), achieving MI goals to enable digital and content transformation and future success, generating actionable MI and product insights and communicating the value to the business.Basic Requirements:Degree qualified (or equivalent) in statistics, business information or computer science (or similar) or relevant and demonstrable business experience in data analytics roleDemonstrated experience (3+ years) in contact center industry as a data analystPreferred experience in multinational organization and pharmaceutical industryAdditional Skills/Preferences:Knowledge and experience in a wide range of data analytics systems/tools including Excel and Google Analytics; experience with Tableau, or other analytics tools preferredAnalytical, curious, and strategic thinker Methodical and problem solver: proactively identifies, analyzes, and provides solutionsAbility to influence; strong awareness of MI plans, strategy and directionTeamwork: highly collaborative, building strong relationships with team members/business partners in multicultural environmentEffective time management and prioritization: adaptable and flexible - able to work under pressure and with short deadlinesExcellent written, verbal and data communication/presentation skillsAttention to detail and accuracyDrives for continuous improvement and challenges the status quoSelf-directed and takes ownership including staying current with data analytics techniques and toolsEthical approach to data collection and processingLilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.#WeAreLilly