Member Concierge

Concierge Trump International Doonbeg is a coastal haven, hidden on a sheltered corner of the Wild Atlantic Way where world-class golf meets an intimate Spa, amazing food and access to the best activities, culture, heritage and one of the most picturesque settings Ireland has to offer for conferences, meeting, incentives and special events. Recognised among the best championship Links Courses in the world and named best Golf Resort in Ireland by the Irish Golf Tour Operators Association. At the heart of the resort is the Irish Country house hotel with one of Irelands best Hotel Restaurants, the Ocean View Restaurant. And Ocean is a recurring theme, ever present with stunning views of the rolling waves and the rugged landscape stretching as far as the eye can see to the Cliffs of Moher. Certified as a  GREAT PLACE TO WORK,  Trump International Doonbeg is home to a proud and motivated workforce of over 300 staff during high season, offering a world class 5 Star Hotel workplace, with the beauty and balance of west Clare living.   Job Title:                                    Concierge Department:                           Member Services Responsible To:                      Member Services Director Main Purpose of Job:               Trump Concierge provides, in a timely manner, comprehensive, personalised, well laid out itineraries which include details on accommodation, golf, transportation, restaurant reservations and any other activities as required by our members and residents. Liaises with:                             All departments   MAIN DUTIES   To communicate with our members and residents and pre-plan golfing and leisure activities for them. To provide, in a timely manner, comprehensive, personalised, well laid out itineraries which include details on accommodation, golf, transportation, restaurant reservations and any other activities as required by our clients. To provide an impeccable, 5 star in-house concierge service to all residents of Trump International Doonbeg. To assist the Concierge and Attaché team in keeping all concierge information updated and filed correctly. To assist with the running of Member related tournaments and events. To take on specific projects as designated by the Member Services Director. The successful candidate will be required to work weekends, early mornings or late evenings as part of the Concierge/Attaché roster.  Concierge/Attaché service is provided 7 days a week during the summer season. OTHER DUTIES The above is not intended to be an exhaustive list and you will be expected to comply with any reasonable requests or duties as directed by management.   QUALIFYING CRITERIA Experience of 5 star hospitality an advantage.  Highly computer literate. Good organisational skills. Strong team player Excellent communication skills both written and verbal. Positive attitude, cheerful and courteous demeanour. Ability to work flexible hours. Ability to remain calm whilst under pressure.  Additional languages an advantage. The ability to listen actively and effectively in order to understand exactly what our members & residents require.   BENEFITS Discounted staff and friends and family rates available in other group properties in the United States, and the United Kingdom. Discounts in our Spa, Hotel & Golf course. Opportunities to develop and grow through assisted educational opportunities. Regular staff appreciation initiatives. Regularly stocked canteen for meals, snacks and beverages while on duty Free Car parking. Sick Benefit scheme. Personal locker where required. Opportunity to learn and play golf out of hours plus the opportunity to invite golf guests at a reduced rate. Use of fitness centre out of season.